Photo of Justin Twiggs


Job Error after Version 14 Update

Hello Everyone! We updated our system to version 14 on 11/1. I've been out due to some health issues since then and just noticed today that none of our recurrent giving transactions are importing. I found that the "Download Payments" job is not working, so no batches are being created. The transactions are running with MyWell, but we are not syncing the data. The "Download Payments" job shows this:

One or more exceptions occurred while downloading transactions...
Could not load file or assembly 'RestSharp.Newtonsoft.Json, Version=, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

I tried resetting the API keys to MyWell, but that didn't seem to fix anything. Could someone point me in the right direction on how to fix this?


  • Photo of Jim Michael


    Hi Justin- 

    I don't have an immediate answer for this, but I'd encourage you to post in where it will be seen by many more eyeballs that can possibly help you figure out what's wrong.