Ladies and Gentlemen, Your RX26 Keynote Speaker | Ep 216 Published Jun 15, 2026 Excellence isn't a feeling; it is a system built from repeatable habits and reinforced culture. On this major episode, the team covers recent AI news, a brand-new event for the Community, and the big reveal of this yearʼs conference keynote speaker! Jon catches us up on Claude Fable 5, the ChatGPT super app shift, and the Rock AI Summit on July 7 at 10-11:30am PT. He shares a security warning for anyone evaluating AI tools for their church data. Then Emily announces the man who built the most admired service culture in the world, Horst Schulze, co-founder of The Ritz-Carlton, and RX26ʼs keynote speaker! He turned excellence into a repeatable system and a global standard that led the Ritz-Carlton to win the Malcolm Baldrige National Quality Award twice. Jon introduces Ministry by Design, a framework for applying that same thinking to how a church moves someone from unknown to known, engaged, serving, and leading. Watch this episode to learn why Schulze will inspire you and your leaders at this yearʼs conference. Rock Partners We are thankful for our Rock Partners and their support of the Rock Community. Visit their websites through the link above to learn how they can help your ministry and confirm that those you work with are as invested in the success of Rock as you are! Quick Links Learn where Rock is heading and register for the AI Summit. Itʼs a free, virtual demo on Rockʼs AI Agents. Read Excellence Wins by Horst Schulze to see how he raised the global standard of excellence. Share the news about our Keynote Speaker with your senior leadership and register for RX26! Jump into the #rock-cast channel to tell us where your church loses people on the journey from unknown to leader.