Question

Photo of Mike Sipps

0

Windows 11, Ranger driver and Canon CR190i

We attempted to perform a technical refresh of our finance PC, which was running Windows 10 and working like a champ, but slow.  On the Windows 11 PC, the installation looked good, got the green light on the check scanner app, and it scans into a test batch, but will not upload an image. 

I tried the installation several times, but no luck.  In the Ranger app, I can see the image, but not in Rock.  Is anyone else using this combination of hardware and software?  I uninstalled and reinstalled while restarting between each step.  I went online and found the latest Ranger driver for the scanner.

Any information is appreciated, as I am still digging into this.


Mike

  • Photo of Jim Michael

    0

    There have been reported issues of Canon scanners not working properly on Win11 24H2. You might try the RANGER driver listed here to see if that fixes it.