Question

Photo of Hock_Hin Lee

0

Basic Questions on Phone Numbers in Rock McKinley 4.4

1

I have setup/config the Phone Country Codes (1.) and have entered my phone numbers (2.).  I can successfully call the numbers either via Skype on my computer or directly on my Mobile phone.

The country code for Malaysia is actually +60, and all phone numbers in Malaysia start with 0.   E.g., calling from overseas will dial +60165515585.  Calling from Malaysia will dial 0165515585.

Question #1.  Since it so happens that our country code ends with 0, which is the same as the 0 prefix for local calls, I have set the country code to 6 instead of 60.  Is this OK? This is because I need to start local dials with 0.

Question #2.  How is the Country Code for phone number used? (The 6 in the drop down list).  Is it being used in my current version of Rock? .e.g. when clicking on the phone number to dial out using my mobile phone?

Question #3.  How can I set the default for the Country Code on Rock?  Answer found in the Internationalization section of Rock Admin Hero Guide. "The phone country code listed at the top of the defined type list will become the default country code."

Question #4.  To call other countries, should I enter the full code as the Phone Number, e.g. to call Singaport I can dial 0065 9876 9876    ?  (00 is Malaysia's standard for calling overseas, similar to the + which cannot be entered as part of the phone number.

Answers to any of the above questions will be much appreciated.  (Not necessary to answer all questions)

  • Photo of Arran France

    1

    Question 1 & 2

    Yes that's absolutely fine. The country code is mainly to help SMS providers like Twilio, so as long as the phone number is formatted correctly for you without the country code and with the country code prefixed you should be fine.

    Question 3

    Yes like you identified it's the top one in the list.

    Question 4

    I'm a little confused by this question but the formatted phone number (the spaced full phone number country code + phone number) should be the one used for international calling.

    • Hock_Hin Lee

      Hock_Hin Lee

      In Malaysia, we can either dial +65... or 0065... for international calls (to Singapore in this case). Because I could not enter the + sign for phone numbers in Rock, I am going to use the second option, i.e. the 00 prefix

      • Hock_Hin Lee

        Hock_Hin Lee

        Twilio only recognise the +65... convention (which is the International convention with the advent of mobile phones). Whereas the 00 convention is basically for Malaysia as other countries use different numbers to call international. Use this to find the numeric sequence to dial internationally https://countrycode.org/how-to-call

        • Arran France

          Arran France

          Rock automatically adds the + to formatted numbers. You'll want to go with Twilio's convention. That's assuming you're planning on using them to provide your SMS functionality -- there may be a more competitive service in Malaysia.