Question

Photo of Aaron Hackett

0

Scheduled email SMS stuck in pending

Hey Friends,

I'm having this issue where scheduled email and SMS messages never go out, they are stuck in pending. I've read the previous topics on this and the one mentioned here https://www.rockrms.com/Rock/Ask/Troubleshooting/Questions/561 but the solutions have not fixed the problem. If I go to Job Administration and manually hit Run Now the messages will go out. My cron job is set to 5 min. (0 0/5 * 1/1 * ? *) yet when I look in Jobs Administration "Last Run Date" was 25 min ago, that's when I manually hit Run Now. 


Any help would be much appreciated. Thank You



  • Photo of Jim Michael

    0

    It sounds like your Job Pulse isn't running successfully, which means no jobs run automatically. Do you see the job pulse running every minute, and/or do you see any exception in the log related to KeepAlive.aspx?


  • Photo of Aaron Hackett

    0

    I do not...  that sounds like the key.  Is there documentation on how to resolve that?