<p><img src="/Content/RockExternal/Users/chrisbenn/IMG_1677.JPG" style="width: 25%;" alt="IMG_1677.JPG"><br><img src="/Content/RockExternal/Users/chrisbenn/IMG_1678.JPG" style="width: 25%;" alt="IMG_1678.JPG"></p>

<p>thi is our set up on the ipad</p><p><br></p>

<p>On the first screen shot yes, exactly.</p><p>On the second screen shot, no.&nbsp; We had a hard-wired system previously and that same printer has been chosen.&nbsp; I am thinking I need to add a new device printer for the new one?&nbsp; If so, where do I do that at?&nbsp;</p>

<p>I got the one Ipad to work by adding the new device printer to the menu.&nbsp; Can I print from more than one Ipad to the same printer?</p><p><br></p>

<p>You can print from multiple iPads to a single printer. We do this. However, there is a very rare occasion when the signals get crossed and the labels get mixed up - this is a kid's check-in situation where multiple labels are printed for each family.&nbsp; If you are printing a single label, I don't think it will be a problem.&nbsp; I'm not techy with the hardware side of things. I just learned from experience and researching the Chat #Check-In channel. I wouldn't recommend more than two iPads per printer based on Chat conversations I read through.</p>

<p>Can you give me some direction on how to get them both to print?&nbsp; It is either one or the other, not both.</p><p><br></p>

<p>We have devices created for each iPad and each printer. On each iPad device, we select the same printer.</p><p>So, the image below is for our Grow Track iPad #2 - we have another device created for Grow Track iPad #1. Then for both of them they have the Zebra 4 printer selected.</p><p><img src="/Content/RockExternal/Users/cjfountain/Snip_-_Device_Detail_Rock_RMS_-_Google_Chrome.png" alt="Snip_-_Device_Detail_Rock_RMS_-_Google_Chrome.png" style="width: 25%;"></p><p>We have also created static IP addresses for all of our devices. I don't know how to do that, but someone on our team figured it out with the network and router.</p><p><br></p>

<p>Tammy, if you're still stuck, can you confirm the following (as I understand it) and also provide some additional info?</p><p><b>As I understand</b></p><ul><li>Your iPad and printer are connected to the same WiFi network</li><li>You know the IP address of the printer</li><li>You're using the Rock Check-in app (for iPadOS)</li></ul><p><b>Additional info</b></p><ul><li>Is your Rock server hosted <u>on site</u> (you have a server on campus) or <u>in the cloud</u> (Azure/Amazon/Google/RockCloud/Rock Partner)?</li><li>Are you using <u>Individual</u>&nbsp;or <u>Family</u>&nbsp;check-in in Rock?</li></ul>

<p>You are correct that the iPad and printer are connected on the same network, yes I know the IP address and yes we are using the Rock Check-In for iPadOS.</p><p>Our server is on Azure and we use family check-in.</p><p>I could get either one or the other iPads to print to the printer, but not both.&nbsp; That is my dilemma now.&nbsp; How can I get both of them to print to the same printer.</p><p><br></p>

<p>Thank you, Cecillia.&nbsp; I will check those settings too!</p><p><br></p><p><br></p>

<p>I just checked with our kids' manager and he confirmed that our iPads required static IP addresses before we were successful at pointing them to the same printer.</p>

<p>Tammy, it sounds like this problem is more likely a networking issue and not a purely Rock issue.</p><p><span style="font-family: Roboto, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">I've used the following configuration to use two iPads to print to the same printer (although it was a ZD500). Please note that I didn't use the Zebra app for this at all (we did initial printer configuration on the computer and then just used the iPads Rock Check-in app for sending the prints). Hopefully this helps you think through and figure out what's not working in your configuration, or we can compare...</span><br></p><ol><li>Take note of the IP address of the printer</li><li>Verify the iPads and printer are on the same network (the WiFi SSID is the same, and the IP address is similar... usually the first 3 decimal-separated numbers are the same)&nbsp;</li><li>Load Rock Check-in app on the iPads</li><li>Configure the Rock Check-in app, specifically your Rock check-in URL and other options such as caching, cutting, etc.</li><li>Configure the Rock Check-in app to use the "Printer Override" setting, inputting the printer IP address</li><li>Configure Rock to have a valid test check-in configuration</li><li>Open the Rock Check-in app and login</li><li>Access the <i>In Application Settings</i>&nbsp;menu and select the <i>Print Test Label</i>&nbsp;button</li><li>A permissions popup select 'allow' for the network communication on each iPad (this is an iPadOS thing you have to do on <i style="font-family: Roboto, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">each</i><span style="font-family: Roboto, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">&nbsp;iPad the first time it tries to print. Printing will fail (as you hadn't yet given it permission)&nbsp;</span></li><li>Attempt another <i>Print Test Label</i>&nbsp;and it should work this time</li><li>Repeat the same process on the 2nd iPad</li><li>Try printing from each iPad one at a time</li></ol><p><i>Note: I chose to put DHCP reservations in place for my iPads (resulting in iPad IP addresses not changing), but that shouldn't be required</i></p><p>You're welcome to list out your IP address info and other configuration info if it helps. Maybe we can notice something!</p>

<p>Shawn,</p><p>So we have been trying to print via bluetooth instead of the wireless network and from the Zebra printer settings we can print a test label from each Ipad.&nbsp; When we go into the Check-in app only one will print.</p><p>Here is the printer network configuration info.</p><p><img src="/Content/RockExternal/Users/Office@SabinoRoad.Org/-1840373322363323188.jpg" style="width: 25%;" alt="-1840373322363323188.jpg"><br></p>

<p>Tammy, that's great insight. Thanks for mentioning that you're using Bluetooth. I don't think it will work for 2 iPad's talking to the same printer.</p><p>I'm not an expert with Bluetooth printing in Rock (it's too slow for my use cases).</p><p>In my experience as an IT person, Bluetooth printing will only work for the device that is 'paired' or 'associated' with it. I think this is what is happening in your case, as both iPad's can't 'maintain' there connection to the printer.</p><p>A WiFi printer (or wired) simply sits on the network waiting to receive jobs from devices that know how to talk to it. Bluetooth printers work differently; they need a sort of 'persistent' connection, and in my experience expect only a single device to send print jobs to them (bluetooth is also a very short range protocol).</p><p>Also, I looked at the configuration you printed, and as you implied the Wireless is not even configured (you don't have an IP address).</p>

<p>Shawn,</p><p>I have my tech guy coming to set up the network so, I am hopeful.&nbsp; I didn't realize the bluetooth issue.&nbsp; That is good to know.</p><p><br></p>