AI Voice Models & the Hidden Costs of Untrained Staff | Ep 214 Published May 22, 2026 Most church leaders know their staff training isn't as robust as it should be, but very few understand what itʼs actually costing them. In Episode 214, Jon, Emily, and Nicole bring to light three real costs: lost staff productivity, missed connections with your congregation and redundant software your church is paying for because they don't know Rock already does the job. Before diving into training, Jon walks through AI voice models coming to Rock that sound human, compute deals between major AI providers and cloud platforms, and the important distinction between chat AI and agentic AI. The episode closes with a four-question self-assessment every church leader should run this week and actionable steps to strengthen your staffʼs Rock training. Rock Partners We are thankful for our Rock Partners and their support of the Rock Community. Visit their websites through the link above to learn how they can help your ministry and confirm that those you work with are as invested in the success of Rock as you are! Quick Links Stay current on AI with the AI Daily Brief by Nathaniel Whittemore. Get started with Rockʼs built-in training tool using the LMS Documentation. Build your teamʼs Rock fluency with our free Rock U Videos. Implement the v19 Updates Video into your staff training. Register for upcoming Finance, SQL, and Check-In Classes.