Updated 2 months ago

Customer Support / Rock Specialist

Simple Donation
Rock Admin Sales Support
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About Simple Donation

Simple Donation exists to build great software that makes people happy. We've been around for over a decade, and for the past five years, the focus and goal is to be the best solution for giving/payments platform for churches that use Rock RMS. We are a small team committed to helping churches and ministries advance the kingdom of God.

You might be a fit if this describes you:

  • Long to glorify God through your work
  • Prefers to work alone rather than in a group
  • Tends to delight in completing projects and tasks more than working with people
  • Thrive in a structured enviroment and keeps organized
  • Detail oriented with a consistency and take pride in the accuracy and thoroughness of your work
  • Able to focus on a single task through to completion
  • A doer more than a talker; a private person who communicates quickly and concisely
  • Enjoy solving complex technical problems and thinks building a custom SQL report to help someone else would be fun
  • Are comfortable and comptetent at listening to understand the needs of customers. Has a high EQ/ability to read the room and interact well with others
  • Resonate with and embody our values, which are:
    • Faithfulness to Jesus Christ
    • Integrity, do the moral thing even when costly
    • Humility, submission of ambition
    • Long Term Focus
    • Uncommon Service

About the Role

This role is responsible for providing uncommon service to churches that use Rock RMS. The person filling this role will become an expert in Rock RMS and help churches with custom finance reports, workflows, configuration and anything relating to payments and contributions in Rock and stewardship/giving development in the churches we serve. As experience grows, ideally this position will move into a hybrid role of part customer service and part sales. Plus, you get to work remotely!

Ideal Candidate

  • Experience working in or with churches
  • A passion for serving others and helping them to be strategic and successful
  • Experience with Rock RMS or other church management software
  • Ability to communicate with non-technical users with a customer service mindset
  • Discipline to work independently as well as in a group setting

Next Steps

Anyone interested should complete this personality assessment:
It should take about 15 minutes. Only candidates who complete it will be considered. If we determine that you might be a fit, we will follow up with more details and next steps.

Rock RMS Job Board Policy
Rock is a growing community. While the harvest is great the workers are few. We highly discourage actively recruiting from other churches. The positions are provided for those outside of church staff or for those who feel led to move to a new opportunity.
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