Ministry Support Specialist

What could God do through you?

Each day of work at My Well Ministry is an opportunity to see Kingdom impact. This is more than a job; it’s a calling. Our team works purposefully to make a change so that more money can stay in ministry. While we invite everyone into this ministry, we truly believe what we are doing is God’s work, not our own. If you are a self-starting and adaptable Christ-follower who can work in a fast-paced environment, we hope you’ll apply.

What we're looking for

We are looking for a compassionate, solution-oriented Ministry Support Specialist to join our dedicated team. In this role, you will serve as the voice of our ministry, working closely with churches and ministries to ensure they feel supported, valued, and equipped. Your responsibilities may include resolving inquiries, maintaining a deep understanding of our giving technology, identifying opportunities for enhanced ministry engagement, and supporting the team with various tasks as needed. You should be able to take instruction, but also work unsupervised when required.

To succeed in this role, you should be passionate about helping others, eager to learn, and ready to adapt to diverse challenges. You’ll need to balance attention to detail with a heart for empathy, responding to questions and problems with kindness and patience. Exceptional Ministry Support Specialists are skilled problem solvers who foster trusted, professional relationships, and go above and beyond to serve others.

If you love making a difference and thrive in a team that values purpose and people, we’d love to meet you!

• Loves Jesus, loves people, and loves the Big “C” Church.
• Willingness to adapt and be flexible, while working above and beyond expectations.
• Loves to learn, appreciates feedback and strives for self-improvement.
• Ministry minded and has a passion for Kingdom purposes by serving the church.
• High-momentum, high-capacity, positivity, overcomer, creative-can-do-whatever-it-takes attitude.
• High level of initiative and ability to take a proactive approach to work.
• Performs job duties on time with excellence.
• Actively participates in the life of their church.

Responsibilities

Provides assistance and guidance to churches. A positive, team-oriented, kingdom-minded individual who models responsiveness, reliability, service, and accuracy as they play a pivotal role on the team.

• Initiate and receive calls to/from customers requiring help using our products
• Collect any information needed for the technical team
• You will work with internal cross-functional teams to resolve inquiries
• Help onboard new organizations to implement our products
• Provide education for our customers to get the best out of our products
• You will deliver timely, accurate, and professional customer service to customers by e-mail, chat support, and/or phone
• You will understand common pain-points and actively contribute to a knowledge base of resolutions
• Work alongside our product and engineering teams to understand how new releases will affect existing customer
• Works closely with the Marketing and Sales teams to ensure their online presence effectively represents the organization's brand and mission.

Typical Work Week

• Customer Support Calls
• Follow-Up Communications
• Email Support and Responses
• Data Gathering and Documentation
• Onboarding, Training Sessions, and Internal Meetings

Qualifications

• Two years of call center experience or equivalent.
• Prior remote experience highly preferred.
• Quiet work-at-home environment free of interruption and distraction.
• Must be a self-starter who can troubleshoot challenges on the fly.
• Must have access to high speed internet.
• Strong communication skills on the telephone.
• Excellent written communication skills.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and/or as part of a team.
• Any experience with Rock RMS preferred.

Benefits

• Fully remote - No need to relocate or commute to an office, because we don’t have one.
• Hardware and software - A powerful laptop and any software you need for your job.
• Cellphone - We provide your cell phone, as well as the service.**
• Medical, Vision, Dental - No matter what's thrown at you, we have options to keep you and your family covered.**
• 401k Contribution - Up to 4% salary match contributed to your 401k.**
• Volunteer Day - Get paid time-off each calendar year to serve with an eligible non-profit.
• Meetups - Occasionally we get together with the entire team, in-person.

*Excludes Ministry Support schedules

**Approved full time employees only

Compensation

The governing philosophy here at My Well Ministry is stewardship. We expect excellence from our ministry partners, our processes, and our team. With that understanding, we pride ourselves on being a nonprofit that offers a competitive compensation plan. Much like our technology, we take the time to evaluate the current market and our needs.

About Us

Our Story