The primary responsibility of this position is to provide support for the World Outreach Church Relationship Management Systems and Digital Asset Management Systems (CRM/RMS and MAM/DAM). Job Duties & Responsibilities The job description can be added to or taken away from at the discretion of your immediate supervisor. In addition to the responsibilities listed below, continual growth and spiritual development is required and will look different over time and for each person. • Become the subject matter expert on CRM (ROCK & DonorDirect) and DAM (Iconik.io) systems. o Understand the difference between system configuration and new functionality. o Understand data organization. o Understand how to make system changes. o Understand system development tools. • Provide reporting and analytics, as needed. • Provides support for Check-in processes, as needed. Note: these ministries function occur during regular service times and special events. • Maintain accurate data, and provide solutions for correcting inaccuracies, ongoing. • Work with consultants to continually improve the management systems environment. • Working with users, and IT, to identify solutions to meet the needs of changing business requirements. • Work with training department to provide documentation and training to staff, as needed. • Presents business solution recommendations to leadership team. • Create management systems documentation for business rules and system functionality. • Attends all required meetings. • Assists with some WOC administrative tasks, as required, to support the needs of the WOC office. • Participates in WOC congregation life and events, as needed. Job Skills & Requirements • Prior experience with ROCK, Donor Direct, and or various digital asset management solutions is a plus. • Familiarity with Microsoft SQL Server is a plus. • Attention to detail is very important. • Ability to recognize and maintain confidentiality of information, as appropriate • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level • Ability to support efforts that result in a harmonious team and positive relationships, treating people with dignity, respect, integrity and/or compassion • Effective and clear written and verbal communication skills • Effective use of basic computing environment and tools (Microsoft Windows OS, Microsoft Office Suite, Internet, Mac OS, standard web technologies, and email use, etc.) • Comfortable leading discussions and processing personal and spiritual matters, is a plus • Bachelor’s degree is welcomed but not required with relevant work experience • Takes direction well • Regular, timely attendance