School Technology Support Specialist

Questions? Contact support@baysideonline.com. We'd love to hear from you!

Adventure Christian School seeks a full-time technology support specialist to join the technology department. The Technology Support Specialist will have broad responsibilities related to technical support and customer service.

1. Hardware/Software Support
   • Assists in all assigned technology and research projects
   • Install, configure and support school applications on teacher and student devices (Apple devices, Chromebooks and Windows)
   • Provides configuration and support for all computing peripherals such as printers, monitors, scanners, interactive smart boards and other equipment as necessary
   • Configure VoIP hardware and software
   • Account creation and management (Google, MS, Securely, GSuite, O365)
   • Tracks inventory and performs lifecycle management of all IT equipment
   • Maintains compliance with software/hardware licensing and inventory
   • Provides software installations and updates through MDM solution (Mosyle)
2. Helpdesk / Ticket System
   • Answers and responds to Help Desk requests in a timely manner; maintains current ticket information in the ticketing system
   • Closes requests in the ticket tracking system within one business day of completion
3. Audio/Visual Support
   • Set-up equipment for presentations and live broadcasts according to procedures established by the Technology Department
   • Supports interactive boards and their projectors as well as standard LCD projectors
4. Other
   • Abides to Core Values of Adventure Christian School https://www.adventurechristianschool.org/core-values
   • Adheres to school and departmental policies and procedures
   • Maintains technology standards as set by the IT Department
   • Maintains confidentiality and integrity of all data accessed while performing the duties of the position
   • Other duties as required