Book Detail

View a Person's Communication History

A history of communications that have been sent to an individual can be viewed on the Person Profile page, under the History tab. This is where you'll come to find out which communications a person has received, and to view the details of those communications.

Person Profile Communication History

1

Communication Medium - From this block you can view push notifications, emails or SMS messages the person has been sent.

2

Message Summary - Here you can see the subject (for emails) and title (for SMS/push) of the communication. You can also see who sent the communication. Clicking More will provide details about each communication, as pictured in the next screenshot below.

3

Recipients - This column shows a count of how many recipients received the communication.

4

Date and Status - The date the communication was sent is shown for reference. You can also see the Status of each communication: Cancelled, Delivered, Failed, Interacted, Pending, Sending.

Note

Phone Number Security in Communication History
You can set a security which allows specific people to view the SMS messages when setting up the SMS communication. But please note that the personalized communication history block does not respect SMS view access. This means that people will be able to see the SMS communication even if they do not have the security permission to do so.