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View Message Details

This page shows you details related to the communication itself. Reviewing things like the subject of an email or the phone number used to send a text message can be helpful both for sent messages and for future communications that are pending.

Communication History - Message Details

1

Created By - The name of the person who created the communication, and when it was created, will be displayed here.

2

Approved By - After a communication has been approved you can see who approved it and when the approval took place.

3

Change Communication View - Right now we're looking at the Email version of the message, but you can toggle over to SMS to see the SMS version of the communication. This will only appear if the communication was crafted to send both Emails and SMS text messages.

4

Communication Details - Here you'll see the "From" value that's being used, as well as the subject of the email.

5

Message Content - If the communication originated from a list block, such as those associated with data views or small groups, clicking this link will take you to that page.

6

Copy Communication - Using the Copy Communication link will create a new communication with the exact settings used for this communication. The recipient list will be the same. If the initial communication was sent from a dynamic list of people (like a Data View) it will not re-run the list. If the communication was launched from a grid, you may also see "Originated from this Page" which will take you to the page containing the grid of people from which the communication was initiated. If the communication is a draft (i.e., not yet sent) you'll also see the option to Cancel Send.