Communication Templates make it easy to send polished, on-brand messages every time. They help your team stay consistent and efficient—so you can focus on what really matters. Instead of rewriting the same message for the hundredth time, just use a template and give your fingers a break. As you build your template collection, finding the right one can get tricky. That’s where categories come in. By filtering templates by Category, you can zero in on exactly what you need. To begin, go to Admin Tools > Settings > Communication Templates, then press the ti ti-circle-plus button to create a new template. 1 Is Starter - Check Is Starter to pin your template to the top of the Choose Template page. Use this for the 20% of templates you rely on 80% of the time. 2 Category - Set a Category to group templates by theme or purpose for easier organization. More on this below. 3 Version - Select which block version you prefer: 4 Legacy only lets you code email templates in HTML. SMS and Push don’t support emojis. 5 Beta includes the drag-and-drop email builder, emojis and more. 6 Template Preview Image - Select a thumbnail image to preview your template visually on the Choose Template page. 7 Email - Create reusable subjects and attachments. Then use the Email Builder to design polished emails quickly with drag-and-drop tools. 8 SMS - Structure your SMS message, add Lava or emojis and save it as a reusable template. 9 Push - Set up a Push Notification, add Lava or emojis and save it for future use. Once you click Save, your template is ready for use. Organizing and Securing Templates Categories help you group templates by theme—like General, Children's Ministry or Finance—so it’s easier to find what you need. If certain templates are especially important, you can restrict access using security settings. From the Communication Template List page, click the ti ti-lock icon to choose who can View, Edit or Administrate each template. Keep in mind: you'll only see templates you have Edit permission for on your My Settings page. NoteUsing the Communication Template Preview ImageWhen selecting a template from the Communication Wizard or My Settings, a preview image helps you quickly recognize the template’s purpose. If you're using the Email Builder, Rock will automatically generate a screenshot—no need to upload one manually.