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Configure Communication Mediums

Communication Mediums (Admin Tools > Settings > Communication Mediums) represent the available communication methods in Rock, including email.

Communication Medium Email Settings

1

Active - Ensure this option is selected to enable email communication from Rock.

2

Transport Container - Choose the email service provider you've configured in Communication Transports. This setting helps Rock know which service to use for sending emails.

3

Unsubscribe HTML - Customize the appearance and destination of the unsubscribe link in Rock emails. This link, at the bottom-right of the email by default, allows recipients to opt out of future communications. If you’re using Mailgun, be sure to check that your Tracking Settings in Mailgun are turned off, to avoid having two Unsubscribe options at the bottom of your emails.

4

Non-HTML Content - Provide an alternate message for recipients who are unable to view HTML emails. The recipient will see a generic message with a link to view the rich text email on your website. This ensures that all recipients can access the email content, regardless of their email client's capabilities.

5

CSS Inlining Enabled - Keep this option set to "Yes" for better email styling compatibility. Inline CSS styles enhance the visual presentation of emails across different email clients.

6

Bulk Email Threshold - Set a threshold to automatically designate emails as bulk when sent to more recipients than the threshold allows. The option to choose if an email is bulk or not will be removed when creating the communication. This helps manage email reputation and compliance with anti-spam regulations.

7

Request Unsubscribe Email - Specify the email address for unsubscribe requests. If left blank, the Organization Email in Global Attributes will be used. Because Rock always includes an API for processing unsubscribe requests (with Enable One-Click Unsubscribe enabled) the email option will probably never be used. However, it is required by email clients like Gmail. In the future, some email clients may choose to use this.

8

Enable One-Click Unsubscribe - Offer a convenient one-click unsubscribe option with a link at the top of the email. This enhances email credibility and complies with anti-spam regulations. It defaults to “Yes” which is the recommended setting.

9

Unsubscribe URL - Alternatively, provide a URL for unsubscribing. Clicking the unsubscribe link will redirect recipients to this page. This URL is only used if the Enable One-Click Unsubscribe option is turned off (which we don’t recommend).

For more information on the “unsubscribe” settings, see the Unsubscribing section below.