The SMS Snippets feature allows you to streamline messaging by creating prewritten responses for future SMS conversations. Instead of typing repetitive messages manually, you can select from existing snippets directly within the SMS Conversations page and the Check-in Manager app (described in the Checking-Out Check-in guide).

Go to Admin Tools > Settings > SMS Snippets to start adding snippets for your organization.

In the Snippet Detail view, you’ll see everything that makes up a snippet—its content, settings and options for managing it.

Admins can configure snippets with either Personal or Shared access, categorize them, and customize their content using Lava (remember to toggle the Text |Lava switch).

• Shared snippets are available to your entire organization.
• Personal snippets are private and help you create quick, reusable prompts for yourself (e.g., "Ted, don't forget to turn off the lights before you leave the building tonight!").