Question

Photo of Matthew Meekins

1

Broken images in gmail

2

We're having a problem with images from our emails being broken in the gmail web browser. I think this is a problem with google's image caching, but I haven't found a workaround for it. Does anyone know of a good solution (besides not using images ;) )?

  • Photo of DJ Grick

    2

    Our administrator had a lot of issues with broken images and we found one issue on her side and something that might be a bug but i never looked into more or asked if anyone else was experiencing it. 

    Issue 1: She was including spaces in the image name...if you do this the image will not work. 

    Issue 2: Any image in the Content folder worked great, if she put the image in a sub folder it failed. 

    Also are you sure it's just gmail and not other e-mail clients also? 

    I would start by double checking those 3 things. 

    • DJ Grick

      DJ Grick

      Awesome I am glad to hear it. And that also explains why our sub folders aren't working and how to fix it. I don't know how I missed that.

      • Rock RMS

        Rock RMS

        FYI... put in a change to rename these two directories to not have spaces in them for the next release.

      • Photo of Matthew Meekins

        0

        Ok, great! That actually fixed it. There was a space in one of the Content subfolders. I changed it from "external site" to "external_site" and everything works. Thank you!