Question

Photo of Raphael Awate

0

Can not connect to mysql server

Hello


I'm trying to install without success and I'm getting mysql connection error

error1.PNG


The hosting support asked me to install locally and upload the database to the server, but the download is only a script file. 

This is the answer I received from the hosting company


alan 2/19/2017 10:35:38 AM Dear Customer, 1.) Run and install the application in your local computer. 2.) Export the database .sql file 3.) Upload .sql file to your hosting account=>Database=>Restore Thank you.


Can someone help me with that?

  • Jeremy Turgeon

    Hi Raphael, what hosting provider are you using? Some do not offer the minimum requires for Rock to be installed. Also, you mentioned MySql. Rock will only run on Microsoft SQL 2012/2014 as mentioned in the Rock Solid External Hosting documentation. I highly recommend reading through the instructions provided. https://www.rockrms.com/Rock/BookContent/3/91

  • Photo of Jay Greentree

    0

    Rock will not work on MySQL you need to use Microsoft SQL Server instead.