Question

Photo of Murray Short

0

Error - Rock Update

6

Went to Rock update... received the following message. I do not know if there is a problem with the update server or my hosting server.


Whoa... That Wasn't Suppose To Happen

An error ocurred during the update process. Here's what happened... ...actually, I'm not sure what happened here:

An error occurred while loading packages from 'http://update.rockrms.com/F/rock/api/v2/': Access to the path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\NuGet' is denied.

  • Daniel Hazelbaker

    Daniel Hazelbaker

    Murray, could you provide a few more details about your setup? Hosting server, windows version, current Rock version.


    Also is Rock still functional or is it now broken?

    • Nick Airdo

      Nick Airdo

      We've heard similar (https://github.com/SparkDevNetwork/Rock/issues/1935) from other people with certain hosting (and haven't been able to pin point what they're doing differently in their environment). I suspect that provider has a newer version of NuGet in the GAC because there should be nothing going on under AppData\Roaming\ with Rock's usage of NuGet.

      • Photo of Murray Short

        0

        My host quoted this as the answer to the problem. Once updating was done, they reverted the settings back to the way they had them set, quoting website security. They have stated that I only need to quote the same ticket number in the future when I need to do future updates.

        We provided the plesk user permissions for the files mentioned in the plesk support page: https://support.plesk.com/hc/en-us/articles/115000778794-RockCMS-shows-Access-Denied-in-software-updates and that resolved the issue.
      • Photo of Jason Whitehorn

        0

        Im having the same issues.  I have 3Essentials as my host.  They did the install for me.  

      • Photo of Murray Short

        0

        Hosting is on https://hostdepartment.com/

        They're providing me with a Plesk portal for settings etc.

        AppData folder on the hosting panel is set to read/write

        I cannot reference via the portal what version of windows they're running.

        Version:: Rock McKinley 6.1

        Database Version: Microsoft SQL Server 2012 - 11.0.5058.0 (X64) May 14 2014 18:34:29 Copyright (c) Microsoft Corporation Express Edition (64-bit) on

        Windows NT 6.1 (Build 7601: Service Pack 1) (Hypervisor) Database Size: 4096 Allow Snapshot Isolation: No Is Read Committed Snapshot On: No Execution Location:: C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\2d6b0a47\99e9205a\App_Web_gz4ywgoe.dll Migrations:: Last Core Migration: 201609282147388_WaitList

      • Photo of Murray Short

        0

        Got this email from the host... anyone able to help explain what to do?


        Hi,

        You are getting this error because your user account does not have access to the path "C:\Windows\System32\config\systemprofile\AppData\Roaming". Is there a way for you to change the temp path in your application to a path under your hosting account, like "D:\Inetpub\vhosts\stclairanglican.org.au\httpdocs\temp". Changing the temp path will fix this issue.

        Please see if this helps: https://developercommunity.visualstudio.com/content/problem/24316/nuget-access-is-denied-to-path.html

        Regards,
        Harry H,
        Support team

      • Photo of Mateus Rocha

        0

        Hello! I am exactly with the same problem! Does anyone know how to tell us how to solve it? I also use a hosting with Plesk portal for configuration.

        Grateful!

      • Photo of Mateus Rocha

        0

        Hello Nick! Thank you for your help!
        I've seen this suggestion on another topic, but I only have access to a plesk panel. I do not have access to make this type of modification. I contacted the support of my hosting, I have not yet had a concrete answer, they are evaluating ... Anyway, any other suggestions to solve the error will be welcome.