0 Unable to Login to Rock 2 Andrew Lee posted 5 Years Ago We are on a hosted Server 2012, running Rock 7.4. This morning we are unable to login to Rock. When visiting the URL we are taken to a page that says "That wasn't supposed to happen." Looking through server logs, I did notice an ASP.net warning error (Event code: 3005 Event message: An unhandled exception has occurred.)We are able to browse the database manually via the SQL server manager studio.The server has been rebooted.Thank you,Andrew
Andrew Lee 5 years ago Running this SQL query I am seeing the same exception over and over. I've included a snipit of it below. Does this make sense to anyone by chance?The wait operation timed outResulting in: Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=5725; handshake=13997;Resulting in: The underlying provider failed on Open.Resulting in: An exception occurred while trying to create an instance of type 'Rock.Security.Authentication.ActiveDirectory'.Resulting in: Cannot activate part 'Rock.Security.Authentication.ActiveDirectory'.Element: Rock.Security.Authentication.ActiveDirectory --> Rock.Security.Authentication.ActiveDirectory --> AssemblyCatalog (Assembly="Rock, Version=1.7.4.58, Culture=neutral, PublicKeyToken=null")Resulting in: Cannot get export 'Rock.Security.Authentication.ActiveDirectory (ContractName="Rock.Security.AuthenticationComponent")' from part 'Rock.Security.Authentication.ActiveDirectory'.Element: Rock.Security.Authentication.ActiveDirectory (ContractName="Rock.Security.AuthenticationComponent") --> Rock.Security.Authentication.ActiveDirectory --> AssemblyCatalog (Assembly="Rock, Version=1.7.4.58, Culture=neutral, PublicKeyToken=null")
Daniel Hazelbaker 5 years ago That error basically means it could not establish a connection to SQL server.Based on your comment that you are on 3 Essentials, I would open a support ticket with them since they are having some known issues. This is likely related to their core problems they are trying to resolve.
Andrew Lee 5 years ago Thank you for the suggestion. I'll open a ticket and let you guys know the results.
Andrew Lee 5 years ago Sorry guys, I realized I never posted an answer back. 3 Essentials support resolved the issue with the following response:The asp support option was disabled for the domain. You can enable this from plesk >> website and domains >> domain >> hosting settings >> check the option Microsoft ASP support.
Andrew Lee 5 years ago (edited 5 years ago) We are running on 3 Essentials. I ran the SQL query from Daniel (next post) to show info on the exceptions.