<p>Hi Melissa,</p><p>it sounds as though you are referring to what Rock’s logs indicate. Can you indicate what &nbsp;the logs from Mailgun suggest?</p><p>presuming all it set up correctly, Rock will look good and Mailgun will look good…. Perhaps the message landed in the anti-spam folder. With the detail above we can troubleshoot further.</p><p><br></p>

<p>Good Morning Jeremy, Thank you for your input.&nbsp; Mailgun shows it delivered 1/1 100%.&nbsp; I check my spam/junk folder, ( I have outlook) and nothing there.&nbsp;</p><p><br></p>

<p>Interesting!</p><p>Can you past the outgoing log from Mailgun?</p><p>Do you have other recipient email address(es) you can attempt to send to through Rock -&gt; Mailgun?</p>

<p>so I think it may be My Email server.&nbsp; It does go to a gmail account i tried it with, but I have outlook and it's not going there... so maybe something with my outlook settings?</p>

<p>actually i take that back...it's not being received on my AOL email either</p>

<p>But I tried a first time guest workflow where the recipient would get an email and it worked to the Gmail account... so i'm pretty confused right now&nbsp;</p>

<p>Hm.</p><p>can you confirm that the workflow email went thru Mailgun by reviewing the message headers?</p><p>aol is notoriously vigorous about screening email - that particular test may not have been conclusive.</p><p>we will get this figured out :-)</p>

<p>i can double check that.&nbsp; But it's not just AOL, it's also my outlook.&nbsp; :(</p>

<p>Hi Jeremy, So I was able to fix the problem regarding it going to other domain like aol, but still have the issue with the outlook.&nbsp;</p><p>I also reached out to Mailgun and this is what they suggested:&nbsp;</p><p>Anthony (Mailgun Support) 
</p><p>Feb 21, 2022, 6:03 PM CST 
</p><p>Hello Melissa,
</p><p>
</p><p>Thank you for contacting Mailgun support.<br></p><p>This issue is occurring due to the recipient domain having more than one email host/mailbox provider configured via its MX records: 
</p><p>https://mxtoolbox.com/SuperTool.aspx?action=mx:championscitychurch.org</p><p>
</p><p>For full details on how best to proceed in this scenario, we recommend reviewing this article [1], particularly this section: "Concerning 'To:' Recipients With More Than One MX Host/Provider"
</p><p>Considering this is your domain however, you can remove Mailgun's MX records that are conflicting with what you have currently in place. 
</p><p>Please let us know if you have any additional questions.
</p><p>Regards,
</p><p>Anthony | Mailgun by Sinch</p><p><br></p><p>
</p><p>I read through the suggested articles, but I don't know how to go about it.&nbsp; I reached out again, but they are in a different time zone so they don't get back right away.&nbsp;</p><p>
</p><p>
</p><p>
</p><p>
</p><p>
</p>

<p>Thank you, i will try that!&nbsp; &nbsp;But I do have one question, will it say "On Behalf of" when I send an email?&nbsp; will the recipient see that?</p>

<blockquote class=""><p>Thank you, i will try that!   But I do have one question, will it say "On Behalf of" when I send an email?  will the recipient see that?</p></blockquote><p>It depends upon the mail reader program (i.e. Outlook) as well as your configuration. It doesn't have to.<br>I've pasted a sample image from what a recent email looks like from Shepherd Church below.</p><p><img src="/Content/RockExternal/Users/jeremyhoff/Screen_Shot_2022-02-22_at_3.41.44_PM.png" alt="Screen_Shot_2022-02-22_at_3.41.44_PM.png" style="width: 25%;"><br></p>

<p>oh ok, it still does say your church name.&nbsp; which is what i want.&nbsp; not on behalf of ...&nbsp;</p><p>i guess i will try that configuration and see&nbsp;</p><p><br></p>