Question

Photo of Frank Grand

0

Issues with Rock recognizing a Canon CR-50 Check scanner?

I've installed a Canon CR-50 check scanner and can see the device on my Windows 8 machine.  When I download and run the check scanning app, I get a message about no driver found:

Capture.JPG

Anyone run into this error before?

  • Photo of Jim Michael

    1

    Did you actually install the Ranger software that comes with the printer? Seeing the printer in device manager (for example) is not enough.

    • Frank Grand

      Update, I went back and "opened" the install disk and had to run the setup program from the folder called "Ranger". It now works......should something be put in the documentation about that, or did I miss that line?