Photo of Carrie Daws


Prior Year Contribution Statements

A daughter called in, attempting to help her dad straighten out his finances after the passing of his wife. She asked for this years and last years contribution statements, but we noticed that when we pull him up, go to the Contribution Tab, scroll down to the box for Contribution Statements on the right side and click 2021, we only see the contribution statement for the person logged into Rock rather than the person whose profile we're currently viewing. So, for example, I'm looking up Arthur, I click on Contributions then 2021 Statement . . . and I see my husband and I's contribution statement instead. Do we have something set wrong or should we be going to a different place?

We're currently updated to Version 13.5.


  • Photo of Ben Murphy


    Hi Carrie! I can help walk you through the changes needed for this. With the changes to the Contributions page on a person page. It'd be best for us to help you with the "live support" via. the chat page. I can send you a zoom-link there and walk you through the necessary steps to take.

  • Photo of Jeremy Turgeon


    What was the solution to this issue?

  • Photo of Carrie Daws


    Hi, Jeremy! It was simple but multiple steps. Ben Murphy was able to talk me through it quickly and easily.