Photo of Matt Genzy


Persistent Information Retention on the Communication History Filters Options 🤔

Good day!

Has anyone noticed that the Filter Options from the Communication History page will always save the Filters Options from the last search? 

Description of the Problem:

Whenever I navigate away from the Communications History page, whether by going to a different page in Rock, closing the tab or even the entire browser, upon returning to the Communications History, the Communication History Filter Options remains populated from the previous search. This persistence of data suggests that the web page is somehow retaining the previously entered or selected information.

Expected Behavior:

Ideally, when leaving the Communication History and returning at a later time, I anticipate a clean and refreshed state, where all fields are reset to default values. This behavior is expected as it ensures a smooth and consistent user experience for everyone interacting with the web page.

Steps Taken:

I have attempted to troubleshoot the issue by performing the following actions:

  •     Clearing my browser cache and cookies to eliminate any potential conflicts.
  •     Testing the web page on different browsers (e.g., Chrome, Firefox, Safari) to determine if the issue is browser-specific.
  •     Reproduced the problem on different devices to ascertain if it is related to my specific system configuration.
  •     I have adjusted the Cacheability Type under the Communication History Page Properties to No-Store.


  • Photo of Bobby Jacky


    Hello Matt,

    I believe all the filters in Rock are designed to store the last state set by the user. This is intended to help the user not have to reset filters that very commonly stay the same or nearly the same between uses. I'm not aware of any way to modify that for your users. I believe our staff mostly appreciated it but there have been a few occasions where it might have tripped someone up because a filter was set that was excluding something and they forgot it was on.