Question

Photo of Kelly Martin

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Data Automation- Move Adult Children

2

We've noticed the data automation program for moving adult children to their own records appears to have stopped working. Is anybody else having this issue?  And does anybody know how we may be able to make it start working again?



  • Photo of Ben Murphy

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    Hi Kelly! This is often easier to troubleshoot over in the live community chat because it often requires a bunch of back and forth questions.

    • Are seeing any errors in the daily Data Automation job under Admin Tools > System Settings > System Jobs?
      data_automation_job.jpg
    • Are you seeing any exceptions under Admin Tools > System Settings > Exceptions?
  • Photo of Kelly Martin

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    Thank you, Ben. That makes sense!   I saw that it posted to the live community when I entered my question.  I'll respond from there.