Question

Photo of Jeremy Turgeon

0

Broken Check-in Schedules

3

Using the default schedules seems to work without an issue.  Changing the default times or creating new schedules simply does not work though.  I've even copied the settings from an existing schedule [6:00pm (test)] but check-in still won't accept it.  Running into the same issue on the demo server.

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  • Rock RMS

    Rock RMS

    Jeremy, can you query the schedules table (through SQL) and check if your 'Test Schedule' has an EffectiveEndDate value?

    • Jeremy Turgeon

      Jeremy Turgeon

      After going into the schedule and manually specifying an end date later than today it starts working correctly.

      • Photo of Rock RMS

        1

        We've found a bug with schedules that occurs if you save a schedule as 'One Time', and then try to change it to recurring. In this scenario, a calculated Effective End Date field does not get cleared, and the schedule will never be active after the effective end date.  This has been fixed for the next update, but until then, you can get around this by deleting and recreating the schedule, making sure to initially save the schedule as a recurring schedule and never update it to be One Time.  Or, manually run a SQL query to set the EffectiveEndDate for the affected schedule to be NULL.

      • Photo of Robbie Funderburk

        0

        We have run that same route and actually have a current thread on here about it.  The current workaround we are using is to make the service last until the next day.  As long as the service time goes into the next day it will work without a problem. You can still set the Close Checkin time to whatever you want that to be as that time runs from the point that the service starts.  I think there is a bug but too early to tell I guess.

        • Jeremy Turgeon

          Jeremy Turgeon

          Thanks Robbie, I saw your question along with a couple others related to this issue. I tried setting the start and end time to 300 minutes, as one thread suggested, and setting the service time into the next day, as your post suggested, but neither worked for us.

        • Photo of Tiffany Bunney

          0

          Jeremy, did you ever solve this issue?  If so, what was the problem.  I am having the same issue, and I am not sure what is causing it.