Error on one home page after upgrading

Question

0

Error on one home page after upgrading

Don Smallman posted 8 Years Ago

Hi, I just noticed that one one of our hame apges, there is the following error. I do not know whcih upgrade caused it, since there were three done back to back.

This error is on the sub-ad section of the page.

ERROR: There was a problem getting content..
Additional text encountered after finished reading JSON content: ". Path '', line 5, position 2.

Thanks!

0
- Don Smallman replied 8 Years Ago
I made some changes to the filters for that sub-ad area and it is working again. I am not sure if that is something I did or what, but there was a filter added without any criteria.
Edit Answer

I made some changes to the filters for that sub-ad area and it is working again.  I am not sure if that is something I did or what, but there was a filter added without any criteria.
I made some changes to the filters for that sub-ad area and it is working again.  I am not sure if that is something I did or what, but there was a filter added without any criteria.
I made some changes to the filters for that sub-ad area and it is working again.  I am not sure if that is something I did or what, but there was a filter added without any criteria.
Save Cancel
0
- Don Smallman replied 8 Years Ago
Sorry, there still is an issue. My sub-ads are all going to the same page, and I am not sure why. Look at https://www.therockaz.org/page/375 and click on any sub-ad ad you will see what I mean. There is probablly something in my Lava, but not sure what. Help! :-)
Edit Answer

Sorry, there still is an issue.  My sub-ads are all going to the same page, and I am not sure why.  Look at <a href="https://www.therockaz.org/page/375">https://www.therockaz.org/page/375</a> and click on any sub-ad ad you will see what I mean.  There is probablly something in my Lava, but not sure what.  Help!  :-)
Sorry, there still is an issue.  My sub-ads are all going to the same page, and I am not sure why.  Look at <a href="https://www.therockaz.org/page/375">https://www.therockaz.org/page/375</a> and click on any sub-ad ad you will see what I mean.  There is probablly something in my Lava, but not sure what.  Help!  :-)
Sorry, there still is an issue.  My sub-ads are all going to the same page, and I am not sure why.  Look at <a href="https://www.therockaz.org/page/375">https://www.therockaz.org/page/375</a> and click on any sub-ad ad you will see what I mean.  There is probablly something in my Lava, but not sure what.  Help!  :-)
Save Cancel
0
- Seth Thomas replied 8 Years Ago
Ours is doing the same thing. But besides the sub-ads, our website ads also all lead to the same page. I've 'restarted' Rock and also cleared the cache, but its still doing this. The link in the address bar appears to go to the right page, but the page loading is all the same one...

www.northeastchristian.org
Edit Answer

Ours is doing the same thing. But besides the sub-ads, our website ads also all lead to the same page. I've 'restarted' Rock and also cleared the cache, but its still doing this. The link in the address bar appears to go to the right page, but the page loading is all the same one... www.northeastchristian.org
Ours is doing the same thing. But besides the sub-ads, our website ads also all lead to the same page. I've 'restarted' Rock and also cleared the cache, but its still doing this. The link in the address bar appears to go to the right page, but the page loading is all the same one... www.northeastchristian.org
Ours is doing the same thing. But besides the sub-ads, our website ads also all lead to the same page. I've 'restarted' Rock and also cleared the cache, but its still doing this. The link in the address bar appears to go to the right page, but the page loading is all the same one... www.northeastchristian.org
Save Cancel
0
- Seth Thomas replied 8 Years Ago
Okay. I fixed it on our website. I think I figured out what David was saying. I selected the 'Enable Query' box from the main home page on our Website Ad Block and the Sub-Ad blocks and there was no difference. They still all led to one detail page. So, then I selected the options on that detail page and ALSO selected the 'Enable Query' box on the detail page. With that one selection on the detail page, now ALL the Website Ads and Sub-Ads are leading to the correct corresponding Detail Pages.

Hope that helps!
Edit Answer

Okay. I fixed it on our website. I think I figured out what David was saying. I selected the 'Enable Query' box from the main home page on our Website Ad Block and the Sub-Ad blocks and there was no difference. They still all led to one detail page. So, then I selected the options on that detail page and ALSO selected the 'Enable Query' box on the detail page. With that one selection on the detail page, now ALL the Website Ads and Sub-Ads are leading to the correct corresponding Detail Pages. Hope that helps!
Okay. I fixed it on our website. I think I figured out what David was saying. I selected the 'Enable Query' box from the main home page on our Website Ad Block and the Sub-Ad blocks and there was no difference. They still all led to one detail page. So, then I selected the options on that detail page and ALSO selected the 'Enable Query' box on the detail page. With that one selection on the detail page, now ALL the Website Ads and Sub-Ads are leading to the correct corresponding Detail Pages. Hope that helps!
Okay. I fixed it on our website. I think I figured out what David was saying. I selected the 'Enable Query' box from the main home page on our Website Ad Block and the Sub-Ad blocks and there was no difference. They still all led to one detail page. So, then I selected the options on that detail page and ALSO selected the 'Enable Query' box on the detail page. With that one selection on the detail page, now ALL the Website Ads and Sub-Ads are leading to the correct corresponding Detail Pages. Hope that helps!
Save Cancel
Don Smallman

8 years ago

Hi Seth, I am glad you got it working. I am not sure I understand what you mean when you say " So, then I selected the options on that detail page and ALSO selected the 'Enable Query' box on the detail page".
0
- Don Smallman replied 8 Years Ago
Seth are you talking about these options? Because I already have them set.
Edit Answer

Seth are you talking about these options?  Because I already have them set.   <img alt="Capture0128.JPG" src="/Content/RockExternal/Users/dsmallman/Capture0128.JPG" />
Seth are you talking about these options?  Because I already have them set.   <img alt="Capture0128.JPG" src="/Content/RockExternal/Users/dsmallman/Capture0128.JPG" />
Seth are you talking about these options?  Because I already have them set.   <img alt="Capture0128.JPG" src="/Content/RockExternal/Users/dsmallman/Capture0128.JPG" />
Save Cancel
0
- Seth Thomas replied 8 Years Ago
Don. From your website homepage, click on one of your sub-ads (101-401). I assume any and all of these still lead to the wrong 'Detail Page'. I just checked them and they are all feeding to one page. I also assume you're logged in. Click on the 'Block Configuration' down in the bottom right corner. Now click on the 'Content Dynamic Channel' tab in the block of text. Click on 'Edit Criteria'. Once that configuration window is open, there should be a selection box 'Enable Query'. I checked the box on our site, and that immediately corrected all our sub-ad links and website ad links. They are functioning correctly and that's the only change I made. Hope it helps!
Edit Answer

Don. From your website homepage, click on one of your sub-ads (101-401). I assume any and all of these still lead to the wrong 'Detail Page'. I just checked them and they are all feeding to one page. I also assume you're logged in. Click on the 'Block Configuration' down in the bottom right corner. Now click on the 'Content Dynamic Channel' tab in the block of text. Click on 'Edit Criteria'. Once that configuration window is open, there should be a selection box 'Enable Query'. I checked the box on our site, and that immediately corrected all our sub-ad links and website ad links. They are functioning correctly and that's the only change I made. Hope it helps! <img alt="enable query.png" src="/Content/RockExternal/Users/sthomas/enable query.png" />  
Don. From your website homepage, click on one of your sub-ads (101-401). I assume any and all of these still lead to the wrong 'Detail Page'. I just checked them and they are all feeding to one page. I also assume you're logged in. Click on the 'Block Configuration' down in the bottom right corner. Now click on the 'Content Dynamic Channel' tab in the block of text. Click on 'Edit Criteria'. Once that configuration window is open, there should be a selection box 'Enable Query'. I checked the box on our site, and that immediately corrected all our sub-ad links and website ad links. They are functioning correctly and that's the only change I made. Hope it helps! <img alt="enable query.png" src="/Content/RockExternal/Users/sthomas/enable query.png" />  
Don. From your website homepage, click on one of your sub-ads (101-401). I assume any and all of these still lead to the wrong 'Detail Page'. I just checked them and they are all feeding to one page. I also assume you're logged in. Click on the 'Block Configuration' down in the bottom right corner. Now click on the 'Content Dynamic Channel' tab in the block of text. Click on 'Edit Criteria'. Once that configuration window is open, there should be a selection box 'Enable Query'. I checked the box on our site, and that immediately corrected all our sub-ad links and website ad links. They are functioning correctly and that's the only change I made. Hope it helps! <img alt="enable query.png" src="/Content/RockExternal/Users/sthomas/enable query.png" />  
Save Cancel
Don Smallman

8 years ago

Thanks! Yes, I had already done that, sorry I thought I had mentioned that. It did not help me, but I have made some Lava modifications to change the behavior of these blocks, that might be messing me up now that I have upgraded.
0
- Seth Thomas replied 8 Years Ago
Okay, good luck! I'm not a coding guy and have left all the Lava stuff intact. I only made that one change and it corrected all our links!
Edit Answer

Okay, good luck! I'm not a coding guy and have left all the Lava stuff intact. I only made that one change and it corrected all our links!
Okay, good luck! I'm not a coding guy and have left all the Lava stuff intact. I only made that one change and it corrected all our links!
Okay, good luck! I'm not a coding guy and have left all the Lava stuff intact. I only made that one change and it corrected all our links!
Save Cancel

David Turner · Accepted Answer · 2016-01-27T11:36-07:00

1

David Turner replied 8 Years Ago

Don, there a "Enable Query/Route Parameter Filtering" setting on those blocks that needs to be selected if you are displaying content based on the "Item" parameter in the query string. Previous to v4 this did not need to be selected (we fixed the migration for v4 this morning to update it automatically).

You might also consider joining our Slack community: http://www.rockrms.com/slack

Don Smallman

8 years ago

Thanks David. I'll check that out.
Don Smallman

8 years ago

No, that did not help. Can you take a look at this question and see if the changes that Trey had me make would be causing this? http://www.rockrms.com/Rock/Ask/Using/Questions/286. Thanks David!
Don Smallman

8 years ago

David, I just took a look at the http://www.rocksolidchurchdemo.com site and that "Enable Query/Route Parameter Filtering" is NOT checked, yet that page is working fine, even though it is using an "Item" parameter in the query string.

Is it supposed to work that way?
David Turner

8 years ago

That setting needs to be set on the target page, the page that shows the details of your ad, not on the home page. For example on the Rock Solid Demo, it's this page: http://www.rocksolidchurchdemo.com/page/2305?Item=7 not the home page.

So verify that you have that setting enabled for your page #345
Don Smallman

8 years ago

Yes! That was it! I was looking in the wrong place. How do I answer people in Slack? Because it looks like you can add a general comment or tag the person in the response, like you did when you answered mine?

Question

0

Error on one home page after upgrading

1

0

0

0

0

0

0

0