Question

Photo of Matt McCoy

0

Weekly Attendance

1

I am having a problem getting Attendance to work (at least the way I am thinking it should work).

I would like to track attendance for both our Sunday morning worship service and Wednesday evening classes. I set up groups for both of these and have enabled group attendance options for them. I can go to "Group Viewer," select the "Sunday Worship" group, and click on the "Attendance" button. I am able to add attendance for a date and it shows all the weeks from the time I set up the schedule (so I assume I have the schedule set up correctly for this group). This all seems to work great and, while in "Group Attendance," I see the "Attendance Count" and "Percent Attended." The proplem is, I never get anything on the "Family Attendance" 16-week counter or the graph on the individual's profile page.

I have also tried going into "Check-In Details" under "Attendance Analytics" and doing attendance that way. Having to search and add every member each time I do it is very time consuming. (Maybe I'm missing something here too.) Even after going through that, I still get nothing on the "Family Attendance" information on the profiles (although the data does show up in the analytics reports after I enter it here).

We would really like to be able to see when the last time a member attended from their profile page. I understand that the graph only shows Family attendance and that would work for now. Again, maybe I am just missing something, but I have looked at it several times and cannot seem to figure it out. I have looked through several of the answers to similar questions posted on the site and tried most of the answers. I also tried looking for answers in the documentation, but most of the attendance information I can find is about check-ins and kiosks.I have set up everything under the "Check-In" section, but we do not want to use a kiosk system for now.

Any help would be greatly appreciated.

  • Photo of Michael Garrison

    0

    It seems that your "Sunday Worship" group is not getting included in the data analyzed by those badges. My guess (and unfortunately it's just a guess: the calculations for the attendance badges are a bit of a mystery to me) is that the group you've created is either not the correct group TYPE, or is not a child of the correct PARENT group for inclusion in those badges.

    What is the type of group that you created as "Sunday Worship"? And did you create the group via Group Viewer itself?

    It's possible (again, just a guess) that for group attendance to get counted, the group has to be a child of the "Weekly Service Check-in Area".

    To do this, I think you'd need to set up Rock as if you were going to use a kiosk. Once you have the schedule(s) defined for your weekly services, with the appropriate group(s) and location(s), go into Admin Tools -> General Settings -> Group Types and find the new group type that was automatically created for your services. Edit the group type and expand the last category, "Display Options". Check the box next to "Show in Navigation". Save.

    Now this group type should show up in your Group Viewer so you can select the new group and manually enter attendance...but hopefully this time it will affect the attendance badges.

    Alternately, if you don't want to go through the full Kiosk Check-in setup, I would connect your group to the check-in system in this way: create a new Group Type. Something like "Manual Service Check-in". Go into Admin Tools -> General Settings -> Group Types and edit the "Weekly Service Check-in Area" Group Type. Expand "General" and add your new group type as a "Child Group Type". Save. Now change your "Sunday Worship" group to be the new type you created (not recommended, takes a SQL query) or create a new "Sunday Worship" group of that type and try entering attendance on that group to see if it shows up.

    NOTE: I DON'T ACTUALLY KNOW THIS WILL WORK. Please try this on the Rock Demo or a test server of your own before setting all of this up on your production server.