COVID-19 Feature Response Published Apr 20, 2020 Features and Projects We're Considering As we look at the next phase of our response to the COVID-19 event, we’ve been ideating on new features and services to help support the Rock Community. Below is a listing of some of the features we are considering. If you’re interested in any of them, please let us know. Ticketing: Many localities are considering limiting the size of gatherings as we work our way back into our normal lives. This means church services may need to have a limited capacity. We have some ideas about how tickets could be given out from your website. These tickets would not be tied to an individual but would be individually numbered. If this is something you’re interested in having us help with please contact us at firstname.lastname@example.org. TV Apps: As we extend our digital strategies, we need to reach people on many types of devices. We have been researching how to extend Rock to power TV Apps like Roku, Fire TV and Apple TV. If you would like help getting these apps created and published, reach out to us at email@example.com. Church Online Platform Check-in: The Church On-line Platform has recently added a new Moments feature to their v4 version. This is a very exciting feature as it allows a person to connect with your organization in rich ways. While you can get started with this feature now using features like Connections and Workflows, we’re working on a new block to allow a person to log in to Rock and rapidly note who is watching with them. If you think this block could be of interest to you, please let us know by emailing firstname.lastname@example.org. Contactless Check-in: There has been interest in how people will respond to check-in once church starts back up. There are some parallels we can look to in the industry like self-check-out at stores. While there may be some regional differences, self-check-out is still happening without significant changes or reduced use. We have two viable options here, which we'll describe below. Contactless Check-in Options We have discussed options with many churches over the last two weeks. While there are many different ideas, we wanted to discuss a couple that we feel like could be the best options. You can find these below. Option #2 will require funding to get developed. If this is something you’re able to help with, please email us at email@example.com. Option #1 The simplest option we've heard is to provide an attended check-in experience. This could be for all kiosks, or just a set for people who would prefer it. This would require additional volunteers, but itʼs likely that the number of occasional attendees will lag a bit as services start up. To speed up this process we are considering creating a simple web, mobile-friendly block that would allow attendees to enter their phone number, select their family and present a QR code to be scanned at the kiosk. This block would remember the selected family in future weeks and simply show the QR code. Luckily (or more likely by divine providence), Hillside Christian Church had just engaged Sparkability to add barcode reading as a part of the iPad check-in using the deviceʼs native camera. This project is complete and ready to be used. With the addition of this block, the attended check-in should move fairly quickly. The attendance would scan the QR code from the attendeeʼs phone, select the kids/rooms and then hand over the printed labels. This option would only require the addition of the one block. We could develop this block without additional funding, and it could be available quickly. Mine Pass Instead of this block, one could also consider the Mine Pass plugin which allows you to create mobile-friendly wallet passes. This has the advantage of being provisioned ahead of time, popping up on the personʼs home screen as they get to the church and having an enhanced user experience. For more information see: Minepass. Option #2 A more extreme option would be to re-wire check-in further. This solution would: Move the check-in functionality from the current kiosks to the attendeeʼs phone using a geo-fence that would only allow the check-in within a limited range of the church. Changes would be needed in the current check-in blocks to polish this user experience to feel tailored to an individualʼs phone. Prevent the labels from printing from this device check-in. Printing is an issue in this case as server-side printing is not available in cloud hosted solutions (currently). Present a single-use QR code that would be used to get their labels. With this we would add a feature to the iPad check-in kiosk to scan this new barcode and the labels would print. This option is obviously a lot more work. It would require additional funding to implement and take a few weeks to have ready. We feel like the funding for this feature would be $36,500. Important Note: Option #2 represents some additional capabilities for check-in. For several months, we have been working on re-thinking how the check-in experience could improved for a Check-in 2.0 feature. We still want to make that a reality, but there is not time before coming back for services to make that a reality.