Say Hello to the Giving Chatbot - By onlinegiving.org

The future is now: chatbots are now part of our everyday interactions, from finding information to completing an order. 40% of millenials engage with chatbots daily (Mobile Marketer). 35% of people use chatbots to resolve a complaint, fix a problem, or get detailed answers (Drift). Eight out of ten people who have engaged with a chatbot report it as an overall positive customer experience (Uberall).

Can todayʼs chatbots boost generosity and church engagement? Absolutely. Introducing OnlineGiving.orgʼs all new Giving Assistant Chatbot! This unique generosity boosting bot now exists on all OnlineGiving.org church giving pages, tirelessly serving donors around the clock.

First launched in 2017 and newly revamped in 2020, the bot includes automatic theming to church branding. It offers the ability to aid and assist donors in completeing gifts and much more. Churches can embed the new giving assistant into thier website easily. The smart OnlineGiving.org church chatbot is multi-channel; it operates on websites, text messages, Facebook Messenger, Google Voice and Alexa.

The website church bot version has a minimal foorprint and lives in the bottom right corner of the web page until the end-user interacts. The latest technology gives the bot the ability to speak its responses and includes voice-to-text features. The ability to have a conversation with the bot should prove useful for tech-challenged users, or by merely adding an extra bit of fun to being generous.

Donors using the bot get engaged in an interactive conversation to complete a donation. The entire contribution process remains within the conversation window for signed-in donors.

The bot goes way beyond giving by tapping into OnlineGiving.orgʼs powerful text marketing and interactive chatbot conversation features for interactive baptism sign-ups, Christ acceptance, care requests and more. Church administrators can visually build out interactive conversations that collect information and then smartly process responses into external church management systems. These chatbots operate on many different channels.

Gone are the days of keyword-based text marketing forcing users to visit a web farm. Given todayʼs current COVID circumstances, churches are already taking advantage of text messages to engage with end-users over digital mediums. Using chatbot allows for engaging interactions that remain entirely within the chat window and do no require web form links while still allowing information to be collected and processed in an automated and organized manner. So say hello to the future now with the OnlineGiving.org Giving Assistant! This vital medium of engagement is now available to all churches using the OnlineGiving.org platform.

To learn more about Online Giving, you can visit OnlineGiving.org or give us a call at 615-206-4000. We'd love to chat with you and learn more about how we may partner together to enhance engagement with your congregation.