Error
Rock does not appear to inactivate "Spam Reporting" email addresses and make the note on them like it does with Bounces. It appears that Rock is getting that information from Sendgrid and so people in a distribution list are failing with Spam Reporting address as the reason. We are having to manually add notes and inactivate the emails in Rock from the list in Sendgrid. I would like to request that Spam Reporting emails be marked as inactive with a note like the Bounced emails are.
Per Michael Allen: That would need to be a code change in the email transport's webhook (it's actually a fairly simple change). I'm not sure if should be a bug report or an idea, but 1 of those 2 avenues would be the best way to get it updated.
This idea has been implemented in Rock v14.
When/if an address is reported back from the provider as "complained" / "spamreport" (or when the provider sends a "suppress-complaint" event), the email address (for each person with that email) will be marked inactive and a note of "Email was deactivated due to a spam complaint..." or "Email was rejected due to a spam complaint..." depending on receiving the "complained" event or "suppress-complaint" event; respectively.
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