Community Post Resolved and Unresolved Visibility

Community Post Resolved and Unresolved Visibility


There are times when a question on Rocket chat will go unanswered. Sometimes this is due to the nature of the question, other times it is for reasons that could be avoided. Myself and others will often scan a channel for posts that do not have a reply started to help address unanswered questions.

There are two scenarios where a post might have a reply thread started but the individual's question has not been resolved:

1) The individual replied to themselves to include more information

2) Another community member replied to collect some more details or offer a suggestion, but resolution has not been reached

Accordingly, if there was the following in place more questions might reach resolution:

1) Provide community members with a mechanism to mark posts as resolved
2) Provide community members with a filter to view posts that unresolved

Photo of Tony ViscontiSubmitted by Tony Visconti, College Church  ·   ·  Core
Login to add a comment...

Submission Success Tips

Cultivate your ideas for maximum impact with these helpful submission tips that will increase the chances of your brilliant concepts becoming reality.

  • Clear Title: Craft a straightforward and descriptive title that instantly conveys the essence of your idea.
  • Concise Description: Provide an idea description that is succinct, ensuring it effectively communicates the concept without unnecessary verbosity.
  • Provide Additional Details: With a concise description complete, now provide any other details that are needed to better understand the requirements.
  • Thorough Ministry Need Review: Provide a comprehensive overview of the ministry need your idea addresses, emphasizing its significance.
  • Cover the WHY: Clearly articulate the rationale behind your idea, explaining why it's essential and how it aligns with the organization's goals and mission. Oftentimes a clear "why" sheds light into other possible options.