Ideas

Write Interactions for SMS Pipeline actions

Write Interactions for SMS Pipeline actions

Communication

There are times we would love to know how much certain keywords are being used in the SMS Pipeline. When the action for the keyword is Launch Workflow - we can get to this by looking the workflow instances. But for Reply actions - we have not found anyway to track this. Yes - we could just always use Launch Workflow - but this is a lot of overhead for a simple reply.

The concept of our idea is to add a new option setting to the SMS pipeline Action type - "Log Interaction when this Action runs" (or something similar). When this is set to Yes - when the action runs - also write out an interaction including data from the incoming message (Pipeline-Name or Id, Action-Name or Id, ToPhone, FromPhone, MessageBody, ReceivedDateTime, FromPerson)

Photo of Stan YoderSubmitted by Stan Yoder, The Crossing  ·   ·  Communication
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