Ideas

More Granular SMS Error Handling

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More Granular SMS Error Handling

Communication

Currently when an SMS message is sent by Rock and Twilio responds with an error message (i.e. person had previously replied STOP to the System Phone Number that message was sent from), Rock disables the person's "SMS" flag. This prevents person from receiving any future SMS messages from ANY System Phone Number. 

This causes issues for churches that use multiple System Phone Numbers (i.e. one for each ministry area). For example if person was receiving SMS messages from Singles ministry, but no longer wants to receive messages for just that ministry, they end up not getting ANY SMS messages because next time Singles ministry sends a message to them, Twilio responds with error that causes Rock to disable their SMS flag.

Instead of disabling SMS flag it would be ideal if Rock tracked errors specific to a particular System Phone Number (i.e. adding a 'Stop' group for each number) and then prevented any SMS messages from that System Phone Number to anyone who had previously gotten error when sending from that number (i.e. anyone in the associated 'Stop' group).


Photo of David TurnerSubmitted by David Turner, 9 Embers  ·   ·  Communication
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