Ideas

Auto clearing additional fields when sending communications

3

Auto clearing additional fields when sending communications

Communication

When a user selects a custom communication template that has pre-filled fields for the additional fields, such as Reply To and BCC, the fields do not clear if the user returns to the previous screen and re-selects a template that does not pre-fill those fields. Rather, the additional fields typically stay minimized for the user and since the re-selection of the template does not clear these fields, they stay pre-filled from the previous template which caused a miscommunication on a 100+ recipient email in our instance.

We’re asking that the re-selection of the template would clear all fields, including the additional fields that are typically minimized and not actively shown to the user.

Submitted by Nick Crome, COMPASS.CHURCH · May 8, 2025 · Communication

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