Job Description Position Title: Data Specialist Reports To: Tech Ops Director Department: Tech Ops Status:Full Time; salaried, exempt Primary Purpose NewPointe's Data Specialist will contribute to seeing lives changed by providing expertise and support to Rock RMS (relationship management system), ultimately inspiring people to follow Jesus. This includes supporting the weekend digital experience, managing features and training in Rock RMS, and providing support on larger project initiatives. Key Result Areas (KRA's) Triage help tickets and manage ticket status of related to Rock RMS support, website and mobile app bugs and fixes, and enhancements to our digital platforms Provide ongoing support and guidance on usage of Rock RMS Manage roles/permissions, content channels, and other features of Rock RMS Remedy Rock RMS issues in conjunction with Tech Ops team Develop and lead training on effective usage of Rock RMS to all impacted users including, but not limited to, feature utilization and content template management Perform regular audits of Rock RMS content libraries, templates, etc. to ensure alignment to content management principles, style guides and business rules Support our weekend experience during weekend services times to troubleshoot and solve any Rock RMS issues that arise Develop volunteers to help wherever possible within the department Other duties as assigned Position Requirements Supervisory: Lead and develop volunteers Knowledge/Skills/Abilities: Strong analytical skills and high attention to detail Ability to communicate clearly and concisely, both orally and in writing Ability to work independently with minimal direction and handle change within a dynamic environment Adhere to tight timelines and delivery milestones Experience writing user end documentation or help articles Proficient in Rock RMS and/or programming/software development Coachable with a willingness/desire to learn Rock RMS and other disciplines Develop rapport with Rock RMS community as a source of learning and development Desire to serve others Maintain confidentiality Qualifications Education: High School diploma required College degree in Information Technology, Computer Science, or related field preferred Experience: Minimum of 3 years related experience Licenses: None Physical Activities/Requirements Able to lift 25 pounds Able to flex work hours to meet organizational needs Participate in on-call rotation to cover weekend services Personal and Spiritual Requirements Profess Jesus Christ as Lord and Savior Commitment to personal spiritual growth and healthy lifestyle Model standards and expectations of leaders within NewPointe, including: Partnership Tithe (within 3 months) Actively participate in small group accountability Regular attendance at NewPointe services At NewPointe, we value working through people to accomplish goals, as well as personally contributing at a level that requires God's help. By maintaining these priorities, we will put ourselves in a position where we can continue to strive for excellence and value reaching lost people.