Updated 6 months ago

Data Specialist

NewPointe Community Church
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Dover, OH
Rock Admin Support Database IT
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Job Description

Position Title: Data Specialist

Reports To: Tech Ops Director

Department: Tech Ops

Status:Full Time; salaried, exempt

Primary Purpose

NewPointe's Data Specialist will contribute to seeing lives changed by providing expertise and support to Rock RMS (relationship management system), ultimately inspiring people to follow Jesus. This includes supporting the weekend digital experience, managing features and training in Rock RMS, and providing support on larger project initiatives.

Key Result Areas (KRA's)

  • Triage help tickets and manage ticket status of related to Rock RMS support, website and mobile app bugs and fixes, and enhancements to our digital platforms
  • Provide ongoing support and guidance on usage of Rock RMS
  • Manage roles/permissions, content channels, and other features of Rock RMS
  • Remedy Rock RMS issues in conjunction with Tech Ops team
  • Develop and lead training on effective usage of Rock RMS to all impacted users including, but not limited to, feature utilization and content template management
  • Perform regular audits of Rock RMS content libraries, templates, etc. to ensure alignment to content management principles, style guides and business rules
  • Support our weekend experience during weekend services times to troubleshoot and solve any Rock RMS issues that arise
  • Develop volunteers to help wherever possible within the department
  • Other duties as assigned

Position Requirements

Supervisory:

  • Lead and develop volunteers
Knowledge/Skills/Abilities:
  • Strong analytical skills and high attention to detail
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to work independently with minimal direction and handle change within a dynamic environment
  • Adhere to tight timelines and delivery milestones
  • Experience writing user end documentation or help articles
  • Proficient in Rock RMS and/or programming/software development
  • Coachable with a willingness/desire to learn Rock RMS and other disciplines
  • Develop rapport with Rock RMS community as a source of learning and development
  • Desire to serve others
  • Maintain confidentiality

Qualifications

Education:

  • High School diploma required
  • College degree in Information Technology, Computer Science, or related field preferred
Experience:
  • Minimum of 3 years related experience
Licenses:
  • None

Physical Activities/Requirements

  • Able to lift 25 pounds
  • Able to flex work hours to meet organizational needs
  • Participate in on-call rotation to cover weekend services

Personal and Spiritual Requirements

  • Profess Jesus Christ as Lord and Savior
  • Commitment to personal spiritual growth and healthy lifestyle
  • Model standards and expectations of leaders within NewPointe, including:
    1. Partnership
    2. Tithe (within 3 months)
    3. Actively participate in small group accountability
    4. Regular attendance at NewPointe services

At NewPointe, we value working through people to accomplish goals, as well as personally contributing at a level that requires God's help. By maintaining these priorities, we will put ourselves in a position where we can continue to strive for excellence and value reaching lost people.

Rock RMS Job Board Policy
Rock is a growing community. While the harvest is great the workers are few. We highly discourage actively recruiting from other churches. The positions are provided for those outside of church staff or for those who feel led to move to a new opportunity.
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