About This Role

Divine Technology Systems (DTS) provides retainer-based Rock RMS consulting and support to churches and ministries. We're looking for a Rock Administrator who will develop deep, ongoing relationships with our church clients — becoming a trusted partner who understands each church's unique ministry goals, culture, and operational needs.

This person will serve as a dedicated resource for their assigned churches, proactively identifying ways Rock RMS can better serve their mission. This is not a programming role — we need a power user who knows Rock inside and out and is passionate about helping churches thrive through technology.

Key Responsibilities

• Build and maintain in-depth relationships with assigned church clients, becoming intimately familiar with their ministry structure, goals, and how they use Rock RMS day to day.
• Serve as a dedicated, trusted partner for each church — proactively checking in, anticipating needs, and offering solutions before problems arise.
• Perform moderate to advanced Rock RMS tasks including workflow configuration, group management, event setup, check-in, communications, and reporting.
• Collaborate with church leadership and staff to identify opportunities where Rock RMS can better support their ministry objectives.
• Troubleshoot and resolve client issues, escalating to the development team only when custom code or database-level changes are needed.
• Train and mentor church staff on Rock RMS best practices, empowering them to become more confident and self-sufficient over time.
• Track time and document client work in alignment with DTS retainer and billing processes.
• Stay current on Rock RMS updates, new features, and community resources to bring fresh ideas to your churches.

Required Qualifications

• Hands-on Rock RMS experience as a power user or administrator (2+ years preferred).
• Strong knowledge of Rock RMS core modules: People, Groups, Events, Check-in, Communications, Workflows, Reporting, and Finance.
• A relational, people-first mindset — you genuinely enjoy getting to know clients and investing in long-term partnerships.
• Excellent communication skills with the ability to translate technical concepts into language that resonates with church staff.
• Strong organizational skills, attention to detail, and ability to manage multiple client relationships without letting anyone fall through the cracks.
• Self-motivated, comfortable working remotely with a professional and warm presence.

Preferred Qualifications

• Previous experience working on staff at a church or ministry — you understand the rhythms, culture, and heart behind church operations.
• Familiarity with church operations including services, small groups, volunteer management, and giving processes.
• Comfort with Lava templates, basic SQL reporting, or Rock RMS certification.
• Prior experience in a client-facing consulting, account management, or relationship-driven support role.