Job Summary/Primary Role: The Rock RMS Administrator will serve as the gatekeeper of ABWE’s Rock RMS platform, ensuring the system is used effectively, securely, and strategically across the organization. This role will oversee requests, provide support, document processes, and maintain holistic awareness of Rock’s features and updates. The Rock RMS Administrator will support staff and missionaries with troubleshooting, feature requests, and process improvements, while partnering with the Director of Technology Operations to align system use with ABWE’s broader mission. This role is ideal for someone who can wisely evaluate requests and make sound decisions, while also having the persistence to see projects through to completion with excellence.Essential Functions and Responsibilities include but are not limited to:• Acts as gatekeeper for Rock requests, maintaining system integrity and organizational alignment.• Provides troubleshooting support and resolves user issues in a timely, service-oriented manner.• Maintains holistic awareness of Rock features and updates, recommending solutions and enhancements as appropriate.• Processes and evaluates initial feature requests from staff and missionaries.• Documents and communicates clear processes and workflows for staff and missionary users.• Provides regular Rock RMS training to staff and missionaries to encourage user adoption of features and functions.• Supports CRM administration functions as needed.• No code/low code configuration of Rock RMS features.• Creates and edits event registrations, forms, dashboards, and other tools within the Rock ecosystem.• Performs other duties or special projects as required or as assigned.