Updated 19 days ago

Rock System Administrator

Gateway Church
Southlake, TX
Rock Admin Database IT
Application Website

Position Title: Rock RMS System Administrator
Employment Type: Full-Time
Reports To: Director of Product Management


Job Overview:

We are seeking a highly motivated and detail-oriented Rock RMS System Administrator to oversee and manage our Rock RMS (Relationship Management System) platform. This individual will play a key role in maintaining, configuring, and optimizing the system to support the operational, communication, and engagement needs of our organization. The ideal candidate has a strong technical background, is proficient in database and user management, and is passionate about leveraging technology to enhance ministry impact.


Key Responsibilities:

  • System Administration:
    • Configure and maintain the Rock RMS platform, including workflows, dashboards, attributes, and custom fields.
    • Manage user accounts, roles, and permissions to ensure secure and appropriate access.
    • Perform regular system updates, patches, and backups to ensure stability and reliability.
    • Manage event registrations, forms, surveys, communications lists, and other Rock RMS tools.
  • Data Management:
    • Responsible for helping maintain our church database (Rock RMS).
    • Oversee data entry, import/export processes, and ensure data integrity across all modules.
    • Day-to-day maintenance, including but not limited to updating person information, reporting, and building event registrations.
    • Create and maintain reports and analytics to support ministry operations and decision-making.
    • Monitor and address duplicate records, incomplete data, and system errors.
  • Integrations:
    • Knowledge of custom workflows, plugins, and scripts tailored to the organization’s needs.
    • Collaborate with staff to identify technical requirements and develop solutions to enhance functionality.
    • Work with the Rock RMS team and outsourced developers to troubleshoot and resolve integration issues between Rock RMS and other systems or software.
  • User Support & Training:
    • Provide technical support to staff and volunteers, addressing system related questions and issues.
    • Provide Tier 1 support on Sunday mornings and Wednesday evenings.
    • Train team members on using Rock RMS features effectively for ministry operations.
    • Ensure reliability and usability of check-in systems in collaboration with IT Support.
    • Develop and maintain user guides and documentation for system processes and best practices.
    • Conduct training for new staff users as part of the onboarding process.
    • Develop rapport with the Rock RMS community as a source of learning and development.
  • New Features & Enhancements:
    • Stay updated on Rock RMS updates, tools, and community resources to continuously improve system performance.

Qualifications:

Education & Experience:

  • Prior experience managing Rock RMS or similar church management systems if possible.

Technical Skills:

  • Strong understanding of database management, workflows, and reporting tools.

Soft Skills:

  • Strong problem-solving and analytical skills.
  • High level of accuracy when reviewing and validating data to ensure consistency and completeness
  • Ability to analyze complex data issues, identify root causes, and develop actionable solutions
  • Strong verbal and written communication skills to effectively share data integrity concerns and findings with team members, staff, and volunteers
  • Ability to identify patterns, trends, and anomalies in data to pinpoint and address potential data quality issues
  • Excellent verbal and written communication skills.
  • Clearly explain complicated and detailed processes in a concise and simple way.
  • Can manage confidential and sensitive information with discretion, with a high level of integrity and dependability.
  • Has the ability to self-teach and learn new things through research, experimentation, and finding resources to grow their skills
  • Passionate and comfortable working in a highly collaborative, team-based environment 
  • Identify yourself as an early adopter who enjoys learning new technology tools and new ways of doing things.
  • Ability to make adjustments in work style for the benefit of the team.
  • Highly organized with attention to detail and accuracy.

Preferred Qualifications:

  • Knowledge of church operations, ministries, and workflows.
  • Active participation in the Rock RMS community forums and events.

 

Rock RMS Job Board Policy
Rock is a growing community. While the harvest is great the workers are few. We highly discourage actively recruiting from other churches. The positions are provided for those outside of church staff or for those who feel led to move to a new opportunity.
Application Website