Rock System Administrator

Position Title: Rock RMS System Administrator
Employment Type: Full-Time
Reports To: Director of Product Management

Job Overview:

We are seeking a highly motivated and detail-oriented Rock RMS System Administrator to oversee and manage our Rock RMS (Relationship Management System) platform. This individual will play a key role in maintaining, configuring, and optimizing the system to support the operational, communication, and engagement needs of our organization. The ideal candidate has a strong technical background, is proficient in database and user management, and is passionate about leveraging technology to enhance ministry impact.

Key Responsibilities:

• System Administration:
• Configure and maintain the Rock RMS platform, including workflows, dashboards, attributes, and custom fields.
• Manage user accounts, roles, and permissions to ensure secure and appropriate access.
• Perform regular system updates, patches, and backups to ensure stability and reliability.
• Manage event registrations, forms, surveys, communications lists, and other Rock RMS tools.
• Data Management:
• Responsible for helping maintain our church database (Rock RMS).
• Oversee data entry, import/export processes, and ensure data integrity across all modules.
• Day-to-day maintenance, including but not limited to updating person information, reporting, and building event registrations.
• Create and maintain reports and analytics to support ministry operations and decision-making.
• Monitor and address duplicate records, incomplete data, and system errors.
• Integrations:
• Knowledge of custom workflows, plugins, and scripts tailored to the organization’s needs.
• Collaborate with staff to identify technical requirements and develop solutions to enhance functionality.
• Work with the Rock RMS team and outsourced developers to troubleshoot and resolve integration issues between Rock RMS and other systems or software.
• User Support & Training:
• Provide technical support to staff and volunteers, addressing system related questions and issues.
• Provide Tier 1 support on Sunday mornings and Wednesday evenings.
• Train team members on using Rock RMS features effectively for ministry operations.
• Ensure reliability and usability of check-in systems in collaboration with IT Support.
• Develop and maintain user guides and documentation for system processes and best practices.
• Conduct training for new staff users as part of the onboarding process.
• Develop rapport with the Rock RMS community as a source of learning and development.
• New Features & Enhancements:
• Stay updated on Rock RMS updates, tools, and community resources to continuously improve system performance.

Qualifications:

Education & Experience:

• Prior experience managing Rock RMS or similar church management systems if possible.

Technical Skills:

• Strong understanding of database management, workflows, and reporting tools.

Soft Skills:

• Strong problem-solving and analytical skills.
• High level of accuracy when reviewing and validating data to ensure consistency and completeness
• Ability to analyze complex data issues, identify root causes, and develop actionable solutions
• Strong verbal and written communication skills to effectively share data integrity concerns and findings with team members, staff, and volunteers
• Ability to identify patterns, trends, and anomalies in data to pinpoint and address potential data quality issues
• Excellent verbal and written communication skills.
• Clearly explain complicated and detailed processes in a concise and simple way.
• Can manage confidential and sensitive information with discretion, with a high level of integrity and dependability.
• Has the ability to self-teach and learn new things through research, experimentation, and finding resources to grow their skills
• Passionate and comfortable working in a highly collaborative, team-based environment 
• Identify yourself as an early adopter who enjoys learning new technology tools and new ways of doing things.
• Ability to make adjustments in work style for the benefit of the team.
• Highly organized with attention to detail and accuracy.

Preferred Qualifications:

• Knowledge of church operations, ministries, and workflows.
• Active participation in the Rock RMS community forums and events.