Systems Coordinator

Student Mobilization is seeking a Systems Coordinator as an hourly position to primarily assist in the administration and support of Rock RMS for StuMo giving, programs, and events. This role can be on-site in Conway, AR, hybrid, or fully remote. A preference for full-time is given, although part-time is also considered. If full-time, this position includes benefits and PTO.

Duties & Responsibilities

Lead Rock RMS administration from a functional perspective (coordinating with IT Director from a technical perspective). Proper training on Rock will be provided; no prior experience is required..

• Configure regional events, working with regional Project Managers to gather details and set up event registrations/payments within Rock 
• Deliver data views and reports from Rock as needed by different stakeholders 
• Provide giving assistance related to Rock RMS and My Well. Be able to understand the entire process of transaction processing and how it relates to Rock. Work with the Giving Coordinator to troubleshoot giving issues alongside the IT Director 
• Work with Divine Tech Solutions to provide project requirements and track progress for enhancements, improvements, and bug fixes to Rock RMS. Test enhancements, improvements, and big fixes as they are deployed 
• Be the point person for StuMo Go (trip platform) functional/administrative issues to support regional and campus staff 
• Be the point person for the Staff Portal in Rock, troubleshooting access and permission issues and helping add resources over time 
• Learn Rock security and perform annual audits of administrators 
• Create trainings and documentation for different aspects of Rock: StuMo Go, SMC Discount Codes, Staff Portal, etc. 
• Attend the annual Rock RMS Conference in Phoenix to receive training on Rock, network with the Rock community, and learn the newest features of Rock 

If Rock administration is sufficient, potentially learn and understand other StuMo national platforms with the purpose of supporting and training staff. Work with the Communications Coordinator on staff training and communications 

• Office 365/SharePoint/OneDrive/Teams 
• MPDX 
• Sage Intacct reporting 
• Clearstream 

If interested, assist the IT Director with basic IT tasks, such as Office 365 issues, local device troubleshooting, security/multi-factor issues, etc.

Personal and Spiritual Development:  

• Participate and contribute to prayer and spiritual discussion, which are foundational to our ministry
• Agree with and uphold our Statement of Faith, presented on our website (stumo.org/statement-of-faith)
• Commit to personal, professional, and spiritual growth as we invest in development through book studies, community meetings, and professional development lunches

Skills & Qualifications for the Job

• Ability to understand complex systems, how different aspects interrelate, and how to troubleshoot issues within detailed systems
• Excellent communication and writing skills, both interpersonally and professionally
• Ability to communicate complex ideas in simple terms to end users
• High degree of accuracy and attention to detail
• Works well with a variety of teams, both internal and external
• Great customer service to a variety of stakeholders
• Experience and proficiency with different communication and documentation platforms (email, messaging, websites, PDFs, videos, etc.)
• Ability to manipulate and create media for training and documentation purposes