Question

Photo of S R

0

Sender Email address

2
  • posted

Hello,

I am trying to send an email through Rock and it ignores my "from address" email and just defaults to the organization email. My email is in the safe sender list. Any ideas how to change this?

Thanks

  • Photo of Kelley Langkamp

    1

    Did you enter your entire email address in the safe senders list? You should only enter the domain.

    • Jon Horton

      Jon Horton

      I'm curious if it's possible to allow the custom from address to always work regardless of the safe senders list?

      • Jim Michael

        Jim Michael

        Jon, no... this is not possible. If Rock allowed you to send "as" someone @gmail.com, for example, ROCK would be sending email from an IP address that GOOGLE doesn't own, and pretty much every email service out there would drop your mail, anyway. That's why Rock (has to) send the email "from" your org email, but makes the REPLY TO address that of the sender. The only exception to this is the Safe Senders domain list, which tells rock to NOT change the from address to your org email but leave the original sender... which is intended to let anyaddress@yourdomain.com send fine. Adding domains you don't "own" to the safe-senders list is also a Really Bad Idea. That would in fact stop Rock from changing your from addresses (for those domains you've added) but your email will all be dropped as spam and your mail IP will likely get blacklisted quickly.

      • Photo of S R

        0

        • replied

        Yes… I have tried everything, including full emails and then just domain names. It will change the name of the "from" person, but the "from email address" is always our default email.