Question

Photo of Aaron Porter

0

Check-in Is Not Active

3

Aloha!

We've been using Rock's Check-in for a month now and it's been great with just a few quirks. One said quirk is that every other week the Sunday 930AM schedule will not activate the check-in devices. The devices simply read "Check-in is not Active". I've check the schedules for an end date but everything seems fine (I haven't looked at anything using SQL commands, I'm a bit new to SQL in general).

The workaround to this I've found is going to Check-in -> Check-in Configuration -> Schedule Builder and just pressing Save. This activates all the check-in devices and has worked both times this issue has occurred.

Here are some captures of the schedule in question:

Capture1.PNG

Capture2.PNG

I guess I should also mention that when it does find a future schedule the count down is never accurate (often reads 00:00:00).


Let me know if more information would help!

Thank you!

  • Photo of Aaron Porter

    0

    Turns out I didn't have jobs enabled in the website's config file. Do'h! Enabled them and it's been working since.

  • Photo of Aaron Porter

    0

    We are currently running 4.5. I'll look into updating to 4.6 and see if that fixes it. Thank you!

  • Photo of Aaron Porter

    0

    I upgraded to 4.6 this weekend and had the same issue occur. Worked great the night before, but wouldn't activate in the morning. The same work-around worked.


    It only says it is not active, it doesn't show a countdown.