Question

Photo of Bereket Girma

0

Version 6.4 issue on Azure

4

I (Admin) am unable to login after I upgraded to Rock version 6.4:

Hey... We can't let you view this page...
Unfortunately, you are not authorized to view the page you requested.
Please contact your Rock administrator if you need access to this resource.

Yesterday I did fix this issue by restarting the VM but it didn't work today.

Note:

  • I am running Rock on Azure.
  • I took a back up of SQL DB and a copy of wwwroot folder before I did install the new version.




  • Shawn Ross

    Shawn Ross

    What page are you seeing this on? Can you provide a link or a Page ID?


    Can you get to the following Page ID's by going to <your.server.address>/page/<page#>
    /page/12
    /page/76
    /page/103


    Page 12 is the internal site "home" after logging in
    Page 76 is CMS Configuration
    Page 103 is Page Map

    • Photo of Bereket Girma

      0

      Thanks for help!

      This issue is nothing to do with v6.4.  :-)

      I have recently inactivated myself, I was inactivated in all groups (including security role groups) and re-activating my profile doesn't reactivate my group membership. So I make sure I am an active member of RSR - Rock Administration. I go to Admin Tools/ Security/Security Roles and look at the RSR - Rock Administration member list, from that I was able to see that I was inactive status in the security role.

      Alyssa Winegar thanks for finding the root cause.


    • Photo of Bereket Girma

      0

      page 12, 76 and 103 pop up similar error message.

      External site works fine (I can login through an external site)...the only page works for an internal site is https://SubDomaim.Domain.org/Page/3 (login Page).

      Separate issue: How do I post a comment on this page?

    • Photo of Jim Michael

      0

      This looks like a rights issue, and I've not seen any problems with rights on the 4 systems I've upgraded to 6.4. Are you sure you're not trying to log in as a user that has no rights to the rock portal? (user needs to be in RSR-Administrators or RSR- Staff Workers to log in to Rock). Or maybe you have a stuck session cookie... try it from an incognito window on your browser to test.

    • Photo of Shawn Ross

      0

      Discussion moved to Slack #Troubleshooting channel for now