<p>Rolando,</p><p>I think I understand that Twilio <i>was</i>&nbsp;working for you, then without you having made any changes, it has stopped working. Do I have that correct?</p><p>Can you provide us some additional info? Are you in the U.S. or elsewhere? What version of Rock are you using, and are you self-hosting, hosted in a cloud datacenter (like Azure) or paying a hosting provider?</p><p>What part of SMS is not working; are you able to send but not receive, receive but not send, or are both not working?</p>

<p>We cannot seem to be able to send messages. I submit new communication, it doesnt give any errors at all. Status said message was sent. but nothing comes out.&nbsp;</p><p>There was no change to twilio setup.&nbsp;</p><p>Is there a way to see the sms message queue? Or to trace the post location twilio is sending its API call?</p>

<p>If you are running Rock 6.9 or below, you can look in your file system for ~/AppData/Logs/TwilioLog.txt to see what messages may be logged in there. Otherwise we can turn logging back on, if you don't see that file</p><p>Please let us know:<br>- On what server you're hosting Rock (in Azure, your own private server, on a paid hosting service, etc)<br>- What version of Rock you are running<br>- Where you are geographically</p>

<p>Okay thanks for sending us something we can work on. How can we turn logging on?</p>

<p>Got it. changed the file, enabled logging = true, but still no TwilioLog.txt file.&nbsp;</p>

<p>Which makes me think... is Rock posting using correctly the twilio file? How can I verify? Does this have something to do with changing the internal / external folder structure? Does somebody know what file does Rock use to communicate with twilio?</p>

<p>Yes did try to send multiple messages through twilio, same thing. Message says it was delivered but nothing, and no log file exists.&nbsp;</p><p>I just found out that one of our web guys here at church was messing around with the internal / external site settings. I explain... initially, we didnt intend to use Rock for its front end, so we installed it on a subdir intra.ourchurcwebsite.com. Now later, we wanted to enable the use of Rock's functions to request photos from users, so our web programmer guy changed the internal / external settings so that the external pages were accessible through intra.ourchurchwebsite.com. Probably after this change, we stopped receiving messages.&nbsp;</p>

<p>Please verify that the address provided to the twilio hook (at twilio.com) matches Rock's new address</p><p>It would probably help if you post here the address of the webhook you have provided to Twilio, as well</p>

<p>http://intra.nuevavidamemphis.com/Webhooks/Twilio.ashx</p><p>it is correctly configured.&nbsp;</p>

<p>OK, I can verify that the webhook appears to be externally accessible. That's good.</p><p>If you send an sms from your phone TO your twilio number, can you look in your Twilio Account log (on twilio.com) to see if the message was received and if they say they passed it on to Rock or if it failed for some reason?</p>

<p>One other idea, check in Rock's Admin Tools -&gt; System Settings -&gt; Job Administration and check the last time the "Send Communications" job was successfully run. Also check Admin Tools -&gt; System Settings -&gt; Exception List and see if you can see any exceptions which look like they might correspond to the message failures...</p>

<p>Yes, everything on Twilio's side seems to be working fine. If I send text to phone #, twilio responds. I can also send messages directly through twilio's API.&nbsp;</p><p>Also, no exceptions related to communications, and the communications job seems to be running.</p>

<p>You say that Twilio responds if you text your twilio phone number - what does it respond with?</p>

<p>Totally stumped. Went to Jobs Administration. Send Communications job says it ran at 9:56. Submitted a new communication. Refreshed the page, said message was sent. No errors. Go to Jobs Administration, Send Communications still says "last time run 9:56". What in heaven is going on. :-(</p>

<p>Twilio doesn't respond when texting to the number.</p>

<p>I disabled the webhook on twilio, sent a message, replied back "Hello from Twilio!". Set it back in, no response.</p>

<p>Yes, manually started the communications job, nothing.</p>

<p>Las question, so sorry to bother you all. Normally if everything is working and you text the twilio number, the text message should go to the respond number I set up on communications sMS From number, right? So if its my phone and I text something to the twilio number, is it supposed to send forward to the other number?</p>

<p>ok, when you text the twilio number, you should be able to look at the twilio logs (on twilio.com) and see what happened to the message. Does it say it passed to the webhook sucessfully, or not?</p><p>If you go to the phone number in question (on twilio.com) and select 'Messages Logs' you should see some activity. Please copy and paste anything from there to here that is recent.</p>

<p>It's okay. Actually, after setting the webhook back, now I do have a TwilioLog.txt file. It seems to be processing incoming text messages to twilio number from the webhook, but, no outgoing messages from Rock.&nbsp;</p>

<p>f you have set up a Defined Type value in "SMS From Values" that looks like this screenshot: https://imgur.com/a/wQMoO then using a DIFFERENT phone to text your twilio number should forward the message to the phone number stored on your personal profile in your Rock installation, provided that messaging is enabled on your profile.<br>Take special note of the formatting on the defined value- you need the +1 and no spaces or dashes</p><p><br></p><p>yessir. all that is set up correctly.&nbsp;</p>

it all seems outgoing messages from Rock are not processing. But its okay you've been more than helpful, I really appreciate your time and diligence and willingness to help. There seems something to be wrong in a level not typically wrong. Wondering if I should reinstall rock altogether.