Question

Photo of TeamLogic IT Account

0

Rock RMS Check-in Client not starting "We can't let you view this page..."

3

Hello.

We are new to supporting Rock RMS (i.e., providing IT support for Christ Baptist Church in Raleigh, NC).

ISSUE - There are 2 Rock RMS Check-in Clients that have been working fine. However, one stopped working this week. When we reboot the computer and restart Rock RMS Check-In Client, we get an error that states "We can't let you view this page...". I tried uninstalling and reinstalling the Check-In Client, but that did not resolve the issue either.

REQUEST - Any idea how I might fix this?

Thanks in advance for your assistance.


  • Photo of Michael Allen

    0

    That sounds like your kiosk may be logged in (to rock) with an account that doesn't have permission to load the checkin pages. 

    You could try deleting the cache/settings for the checkin app to force it back to the login screen. Those cookies don't always get wiped when you uninstall the client. 

    Trash this folder: "C:\Users\[YourUserName]\AppData\Roaming\Spark_Development_Network\CheckinClient..."

    If that folder doesn't exist, try `Local` in place of `Roaming` in the path.


    By default, the account you login with needs to be a member of the 'App - Check-in Devices' security role, unless someone has tweaked security settings on the checkin pages.

  • Photo of TeamLogic IT Account

    0

    Thanks Michael. I deleted the folder you suggest and updated the USER.CONFIG file with the correct URL (http://rock.christbaptist.org/checkin). Unfortunately, I still get the same error message. As I am new to Rock, it is not clear to me on how it is determining or caching a login (i.e., I have no idea what login it may be trying as it never prompts for a login or password). Additional thoughts? Thanks again for the assistance!

  • Photo of Josh LeVeque

    0

    Check your check-in app versions under add/remove programs (or Installed Apps on Win11).

    I believe it's listed under Rock RMS Check In Client. There was a point where the application changed that could result in two versions being installed and inadvertently launching the wrong version.

    Worst case, uninstall the version you have and reinstall from your current rock instance (Admin>Power Tools>External Applications)