Question

Photo of Matthew Meekins

0

Checkin Service Time Not Functioning Correctly

6

When I setup a service schedule for checkin, if the length of the service isn't the whole day, check in won't work. For instance, if I have a service time starting at 9:00am, then the service length has to be 15 hours. If the service were to start at 7pm, then the service length has to be 5 hours, etc. Basically, if the service ends the same day it starts, checkin doesn't work. I get the message, "Checkin not active: There are no current or future schedules for this kiosk". 

Has anyone experienced this issue, or have any ideas why it may be happening?

  • Photo of Matthew Meekins

    1

    This is an image of the query result that was asked for in the previous comment. There is no EffectiveEndDate for the schedules we're having trouble with

    Screen Shot 2015-02-26 at 10.36.05 AM.pngScreen Shot 2015-02-26 at 10.35.50 AM.png

    • Frank Grand

      Frank Grand

      Hey Matthew, any updates on this? I've tried a couple of different ways and my schedules are working correctly?

      • Matthew Meekins

        Matthew Meekins

        Frank, this was a bug from 2.0 that got fixed in the update. The effective end date wasn't being updated when saving a recurring schedule.

      • Photo of Kent Shilts

        0

        Yes I experienced very similar issues when I was beginning to put together schedules and locations on Rock. See the issue that I refer to here:  https://www.rockrms.com/Rock/Ask/Using/Questions/207. Basically I have to set the Check-in Starts before and Check-in Ends to large numbers, I use 300 minutes and that works well. My service length is 2hours. 

        Does this solve your issue?

      • Photo of Matthew Meekins

        0

        That's actually not quite the problem. For some reason, for checkin to function correctly, the service cannot end in the same day it begins. If the service starts at 12 noon then the length of the service has to be 12 hours. The checkin starts and ends time aren't affecting it. 

        • Frank Grand

          Frank Grand

          Hi Matthew, are you still having problems with your check-in setups? If so can you post some screen shots of what you have so we can try to help?

        • Photo of Matthew Meekins

          0

          Here are a couple images of the schedule for one of our services. As you can see, the service starts at 9am and ends at 8am the next day. We can have it end at anytime as long as it's not a time in the day the schedule started. Also, "check-in starts" can't go back into the previous day or the whole thing breaks again. For instance, if we had a service at midnight, we wouldn't be able to check-in before the service. We know the system time is correct on plesk and vpanel (we use 3essentials) and in Rock. 

          I should also note that this configuration works right now, so this isn't an urgent issue. It's just obvious that's not how it was designed so I'm curious if it's something we screwed up or what. 

          Screen Shot 2015-02-18 at 10.01.49 AM.png

          Screen Shot 2015-02-18 at 10.02.11 AM.png

          • Frank Grand

            Frank Grand

            Matthew, one issue that may be happening is the Check-in Ends time. This looks like your check-in would be active from 7am to 9:30am. Have you seen that kind of behavior?

            • Robbie Funderburk

              Robbie Funderburk

              Frank, Matthew and I are working on the same project. I didn't realize that Matthew and I both posted to the forum about the same problem. Since he posted the screenshots I will post to this one and maybe there is a way to link both questions together or just delete mine. The service end time works fine, and that is partially why this has not been a big deal to work around. The problem is that the "service time" must extend into the next day in order for the kiosk to become active. If you look at the screen shot above we have the service lasting for 23 hours. (we are not that spiritual!)

            • Photo of Frank Grand

              0

              Here is a schedule I just created to be active all day on Wednesday and it's working fine.  Am I misunderstanding your issue?  This schedule ends on the same day it starts?

               

            • Photo of Robbie Funderburk

              0

              Screen Shot 2015-02-25 at 10.15.55 AM.pngScreen Shot 2015-02-25 at 10.14.44 AM.png

              So Matthew set up your format and it worked.  I changed the same one to the settings above and it does not.  What am I doing wrong?  I want to actually have the service time start and stop at the right time as this will be important with the updates to groups in 3.0.  I also want to start the checkin time before the class begins and end it before it ends so as not to overlap the next class.

              • Rock RMS

                Rock RMS

                Robbie, have you confirmed that your timezone setting is correct ( System Settings > System Configuration )?

                • Kent Shilts

                  Kent Shilts

                  I have had experiences where I have created a new schedule with the exact same settings as I previously had on an older schedule and the changes worked. No idea why this worked, but creating a new schedule with the exact same settings seems to have changed something for me in the past.


                  Hope you get this figured out!

                  • Frank Grand

                    Frank Grand

                    I also have seen a lag from when you create a new schedule to when it shows up. Typically it's 5-10min.

                    • Rock RMS

                      Rock RMS

                      Can you query the Schedules table ( through SQL ) and see if this schedule has an EffectiveEndDate value?

                      • Rock RMS

                        Rock RMS

                        SELECT * FROM [Schedule]
                        You can run that query either from SQL Query Analyzer, or from inside of Rock using the 'Admin Tools > Power Tools > SQL Command' page.