Question

Photo of Keith Bell

0

How to fix a login issue?

1

I just installed rock on a Dell server. Everything went great while following instructions. I had a services error saying that the SQL Server Agent wasn't started so I began to try and hunt down that problem. In the midst of doing that I believe I messed up my login for Rock to access the database. Any help on how to get back to the settings for Rock install? I can't find any documentation on it. Thanks. Screenshot (1).png

  • Michael Garrison

    Michael Garrison

    For what it's worth, my server manager window is always complaining that service isn't started. I don't think it's something that needs to run continuously, but Windows doesn't realize that so it gets nervous when it sees a "Start Automatically" service close.

    • Photo of Jeremy Hoff

      0

      Hi Keith,

      Depending on what went wrong with the password, there are a couple places to check:

      1. on the filesystem, look at the web.config file in the root of the RockRMS folder.  There is a connection string there to look at.

      2. if you need to reset the password, look in SQL Server Management Studio > Security > Logins and you can reset your "Rock" user's password there.  The specific name of the "Rock" user can be found in the connection string from #1 above.

      I hope that helps,