We are beginning to get questions from people seeing inconsistencies between their statements and their actual giving.

One family noted that a check given early in the year did not appear in their giving statement, even though it's listed on their profile under "Contributions". It was a single check designated for two separate accounts- $x for "General Fund" and $24 for a book went into the "Purchases" (non-tax-deductible account).

When we ran the statements, we included "General Fund" and excluded "Purchases". But the entire check is missing- theoretically in the giving statement it should have included $x for the General Fund contribution from that check.

Another individual pays to "Building Fund" (tax deductible), "General Fund" (tax deductible) and "Rent" (non-tax-deductible) regularly in a single check. Building Fund and General Fund were included in the statement generator batch, while Rent was excluded. And yet their statement reflects the TOTAL amount of all of their checks, including the amount for Rent, which should have been omitted.

Interestingly, these appear to be opposite symptoms (one includes the entire check, the other excludes the entire check)

How is the Statement Generator designed to handle split transactions of this type? And is anyone else seeing similar symptoms? Obviously this is quickly becoming a big issue for us as the statements have already been mailed and now we're not even sure how to tell who received accurate statements and who didn't...

(We're also having discrepancies between a DataView designed to list giving totals per family for the year compared to the total shown on the statements, but I'm trying to verify whether that's the same issue or not before listing it as a symptom. So far, the discrepancies appear to be different amounts than the split transactions so it may be different)