Question

Photo of Aaron Hackett

0

Family Manager

11

the Family Manager iPad app asks for a rock authorization key. Where would I find this

  • Photo of Jay Greentree

    1

    You have to add the Rest key to the Rock Administration security role

    • Jay Greentree

      Jay Greentree

      Unfortunately after chatting with one of the devs its not supported at the moment. Support is planned for later this year.

      • Aaron Hackett

        Aaron Hackett

        I mentioned this bellow... But just so it's in the answer section. Adding the rest key to the rock admin security role worked perfect.

        • Jay Greentree

          Jay Greentree

          You have to create the key first and name it something like Family Manager or whatever. Once you generate it you would need to go to Security > Security Roles and look for the Rock Administration group. It will have a search box that opens and you can time Fam and it should find the Family Manager account. Click the button after that and it should work

          • Aaron Hackett

            Aaron Hackett

            Hey Derek, Inside Admin Tools visit Security and then Security Roles. Inside Security Roles look for RSR - Rock Administration. Then Click the orange Edit button. Once there click on Member Attributes. Click the + button to add an attribute. I named mine Rock Family App, then I added my REST Key under Key. Save it and you should be good to go.


            Once in the iPad app I noticed that the user created by the Family Manager app did not work. I ended up using the admin. Probably not the best way. But it worked for me for now since I'm just testing it out .

            • Derek Dalton

              Derek Dalton

              I just stick the REST key in the Key section under Categories in the Group Member Attributes, right? And do I need to set a specific Field Type?

              • Jay Greentree

                Jay Greentree

                Derek No once you have generated the key you only have to add it to the Rock administration role. Nothing else to configure for the REST Key

              • Photo of Jim Michael

                2

                Unfortunately, the Family Manager iPad app is pretty much dead. The app was never officially released or documented and could be considered experimental. Anyway, from what I've heard it won't receive further development and is somewhat unstable even if you do get it running. 

                I can't say for certain, but I think future efforts by the core team regarding a family manager might target a browser interface so it's accessible to many more devices. That said, while Rock doesn't come with this out of the box, it's pretty easy to create a check-in "portal" limited to family registration functions for your staff/volunteers. That's what we've done. 

                • Ross Li

                  Ross Li

                  Thanks Jim. Does it also mean that the Rock Check-In app on iOS is dead?


                  The browser version of the check-in works great for our children ministry but for our youth we are trying to make things a bit more flexible.


                  The biggest need they have is the ability to have the teens to be able to register themselves if they are new, and be able to take a picture using the ipad during registration. The next time they come they will be checking themselves in on another ipad, and no labels are needed for the youth.

                  • Jim Michael

                    Jim Michael

                    Ross- No, the check-in iPad app is not dead, and functions great. However, it does not (and never did) provide the functions you mention (adding people and taking pictures). The check-in app simply allows people to check-in (in reality it just wraps the browser UI and adds direct printing functionality.) The app would need to be extended/enhanced to add the functions you are asking for. As always, make your requests known at http://www.rockrms.com/Rock/Ideas There's no guarantee an idea will be implemented, but it puts it on the core team's radar, at least.

                  • Photo of Aaron Hackett

                    1

                     Ok! Adding RESTA key to the Rock admin security roll worked. Thank you Jay!

                  • Photo of Jay Greentree

                    1

                    Screen Shot 2016-03-02 at 2.39.48 PM.png

                  • Photo of David Leigh

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                    This is only an educated guess because I have no experience with the Family Manager...

                    It's possible that the application is asking for a REST Key - if so, you can generate a new key in Rock by selecting "Home/Security/REST Keys" from the main menu.
                    At least it's worth a try while you're waiting for the right answer!

                     

                  • Photo of Aaron Hackett

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                    I'll try that soon and respond back. Thank you

                     

                  • Photo of Austin Spooner

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                    I have tried the same thing. I used the Rest Key as the Rock Authorization Key but have not had any luck. It says "Rock was found, but there was a problem downloading data". Any chance someone has resolved this issue? Would love to start testing this applciation. 

                  • Photo of Jim Michael

                    0

                    I'm wondering if the application is not yet functional (unless you have/know a key), because they haven't mentioned, documented, or advertised it in any way (that I've seen.) I'm wondering if it's supposed to be a5.0 release thing and only exists in the App Store for testing. Just a wild guess, though. 

                  • Photo of Aaron Hackett

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                    Just to update... I tried the REST key and that didn't work. B

                  • Photo of Derek Dalton

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                    "Derek No once you have generated the key you only have to add it to the Rock administration role. Nothing else to configure for the REST Key"

                    I know I need to add the key to Rock Admin role, I just want to make sure I am setting it up correctly. Because my app still says "Rock was found, but there was a problem downloading data." 

                    Security Roles Detail Rock RMS.png

                  • Photo of Yujing Fun

                    0

                    Hi all, I was wondering if there have been any updates to this. I was attempting to try out the Family Manager app and despite following the methods above involving placing the REST Keys into the Rock Administrator group attribute, I keep getting the message 'Rock was found, but there was a problem downloading data.' I wonder if I am doing something wrong?

                    Also, I was wondering if it was possible to place the REST Keys into another group, for instance, the Check-In Devices group, and have that work? Thanks for any replies!