Question

Photo of Rainelle Ellerbe

0

Attended Check In Error

3

When I go to the check in app/page and search for a person. the Search result come up and I click the appropriate person. After I click the person and click next the page just keep loading. And I get an error email. I'm not sure what's happening. What should I do?


Screen Shot 2018-02-22 at 12.01.06 PM.png





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  • Photo of David Stevens

    0

    Hi Rainelle!  That error points to a field that's not filled out in the Attended Check-in workflow.  That's a known issue with the plugin and hopefully will be updated soon.  In the meantime, can you double-check the Attended Check-in workflow configuration for these sections?  From Admin Tools > General Settings > Workflow Configuration > Check-in > Attended Check-in:

    Activity Search > Select by Multiple Attended
    - "Person Special Needs Attribute" should be set to "Has Special Needs"

    Activity Search > Select by Best Fit
    - "Person Special Needs Attribute" should be set to "Has Special Needs"
    - "Group Special Needs Attribute" should be set to "Has Special Needs"

    • Rainelle Ellerbe

      Rainelle Ellerbe

      0
      Thank you! Do you know if I can enable for the search to search by first name and show results. Currently if I put a persons first name is says there is no one in the system, but if I put their last name they show up

    • Photo of Karen Fritsch

      0

      Thank you for posting this! We ran into an error (System.NullReferenceException, Object reference not set to an instance of an object) when testing Attended Checkin on V7 and I was able to resolve the issue by following the steps listed above!!

    • Photo of Kye "K" Chung

      0

      @Rainelle Try typing a comma first and then the first name (i.e. ,Rainelle). @David I don't see in the Groups Special Needs Attribute an option for "Has Special Needs"